Toshiba Satellite L655-S5072 audio driver issue

cottonball · 30 Jan 2018

Hi folks!

Have a friend with a Toshiba Satellite L655-S5072 laptop bought around 2009. Device Manager shows a High Definition Audio Device driver.

It has no sound when playing anything from YouTube, however, can use ear buds, and listen to whatever.

Plan to uninstall the High Definition Audio Device driver from Device Manager, then install the proper audio driver. However, can't figure out whether it was bought with a Realtek audio driver, or a Conexant audio driver.

Also, it was upgraded to Windows 10. Toshiba only addresses 2016 Conexant audio drivers.

Any suggestions? Thanks for your help. :)

PolarNettles · 31 Jan 2018

Is this correct?
Ear buds: You can hear YouTube. You can hear all other audio.
Speakers: You can't hear YouTube. You can't hear any other audio.

I assume you checked the Playback Devices and Volume Mixer?

Toshiba Satellite L655-S5072 audio driver issue-image.png

To get the actual device information you can get the device ID from the Details tab in Device Manager and look up the VEN and DEV IDs.

In this example the vendor is 8086 and the device ID is 9D71. You can then search PCI Devices for those IDs.

cottonball · 31 Jan 2018

PolarNettles,

Thank you very much for your detailed response showing how to get the information needed.

Will check the laptop when my friend is available, and see if a driver update fixes the 'selective' sound issue.

Have a great day!!!