1. Joined : Aug 2015
    Posts : 38
    Win 10 Home
       3 Weeks Ago #1

    Options for installing Office 2013


    Hi,
    I own a copy of Office 2013 which I had installed on a previous laptop and just yesterday I spoke with MS support who gave me an activation? ID which allowed me to register Office on this new machine.

    Only last evening I wiped the OEM install and replaced it with a clean Win10 base.

    The problem is I'm not exactly sure how I managed to install Office in the first place. As I look around the menu now I have options to install Office 365 as a buy or trial but no link to install with an existing product key. I recall being asked to enter the registration key after opening Office which is when I received the message to activate by telephone.

    If I try to install from the "my account web page" I receive errors if I enter the original product key and seemingly no avenue to enter the activation code I was given which is a 9-block code not 5.

    Is there a solution to this or will I have to phone support again?

    TIA
      My System SpecsSystem Spec


  2. Joined : Aug 2014
    Forever West
    Posts : 2,376
    Win10 Home and Pro, Win7 Home, Linux Mint
       3 Weeks Ago #2

    That "code" you were given probably is what usually works when clicking the Activate by phone choice and reading the series of numbers to the answering person or computer.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 38
    Win 10 Home
       3 Weeks Ago #3

    Berton said: View Post
    That "code" you were given probably is what usually works when clicking the Activate by phone choice and reading the series of numbers to the answering person or computer.
    Yes correct. I'm confident I can re-enter the code if I could manage to install Office 2013 someway...

    Do you know if I can install Office 2013 via Office 365? If I enter the activation code afterwards does it morph into 2013 for instance?

    Thanks
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 38
    Win 10 Home
       3 Weeks Ago #4

    Ok hold the phone...

    I have retrieved my original Office 2013.zip from the recycle bin so fingers crossed I'm on my way.

    Thank you all the same.

    EDIT:
    Ok success!

    Only this time after attempting to sign into my account I got a message about using the same account I originally used to activate Office. I don't understand this as I have only had 1 account and use my name@live.com to sign in.

    Interestingly the original product key worked locally just now.
    Last edited by bra10n; 3 Weeks Ago at 21:29. Reason: additional info
      My System SpecsSystem Spec


 


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