1. Joined : Aug 2016
    Posts : 17
    Windows 10
       02 Nov 2016 #1

    Outlook Hotmail Connector 2010 not working after outlook.com upgrade


    I have the outlook Hotmail connector installed on my work machine (On outlook 2010), and I also have outlook 2016 (which connects to outlook.com natively) on my home machine.

    Both have stopped playing nice with outlook.com in different ways::

    outlook 2010 simply wont connect with outlook.com at all -
    Outlook 2016 shows my email and calendar from outlook.com but will no longer show my wife's shared calendar.

    Both of these installations were working perfectly with no issues prior to the recent outlook.com upgrade.


    Has anyone else experiences issues like this?
      My System SpecsSystem Spec

  2.    02 Nov 2016 #2

    Hotmail Connector is no longer supported and will only work with the old Outlook.com. After your Outlook.com account has been migrated to the new Office 365 backend, you'll need to re-configure your account and not use Hotmail Connector anymore.

    Details here:
    Outlook.com migration changes; What do I need to know and do? - HowTo-Outlook
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 17
    Windows 10
       02 Nov 2016 #3

    ARC1020 said: View Post
    Hotmail Connector is no longer supported and will only work with the old Outlook.com. After your Outlook.com account has been migrated to the new Office 365 backend, you'll need to re-configure your account and not use Hotmail Connector anymore.

    Details here:
    Outlook.com migration changes; What do I need to know and do? - HowTo-Outlook
    Thanks for the reply, but the solution you link to doesn't work for me. Issue seems to be that I already removed the outlook connector and my Hotmail account details a few times trying to fix this some days ago, and now I cant re-add the account without being forced down the Hotmail connector route. .

    I`ve tried adding the outlook.com account as a standard exchange account and outlook 2010 refuses - it tries to force me to download the Hotmail connector, which of course doesn't work any more!

    Do we know if the Outlook 2010 client actually supports adding a migrated Hotmail/outlook.com account from scratch? Your link shows instructions only for migrating an account already successfully set up in outlook 2010 - so I appear to be stuck.
      My System SpecsSystem Spec

  4.    02 Nov 2016 #4

    If you go to Windows Settings App > Update and Security > Advanced Options, is 'Give me updates for other Microsoft Products when I update Windows' ticked and Windows Updates all up-to-date?

    There was an update to Outlook 2010 a while back that should allow it to connect to the new Outlook.com without the Hotmail Connector. Is your Outlook on version 14.0.7143.5000 or later as per the following page:

    Add your Outlook.com account to Outlook 2010 - Office Support
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 17
    Windows 10
       03 Nov 2016 #5

    ARC1020 said: View Post
    If you go to Windows Settings App > Update and Security > Advanced Options, is 'Give me updates for other Microsoft Products when I update Windows' ticked and Windows Updates all up-to-date?

    There was an update to Outlook 2010 a while back that should allow it to connect to the new Outlook.com without the Hotmail Connector. Is your Outlook on version 14.0.7143.5000 or later as per the following page:

    Add your Outlook.com account to Outlook 2010 - Office Support
    Really interesting - My Outlook 2010 client is at version 14.0.7165.5000 - which would appear to be a later version which should be supported.
    But the behaviour of the client when you add the new account seems to match the "old" behaviour - in that its still pointing me to download the outlook connector at the point of adding in the account details.

    I don't have the luxury of re-applying patches to outlook or re-installing the client, so I will get this up using the unsupported client route, and lose calendar/contacts access.

    Many thanks again for your help and support here!
      My System SpecsSystem Spec


 


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