1. Joined : Nov 2016
    Lake Stevens, WA
    Posts : 2
    Windows 10
       4 Weeks Ago #1

    Trying to uninstall an app that's already been uninstalled


    I deleted/uninstalled Webroot SecureAnywhere months ago, once my free trial ended. I downloaded a new app for checking for viruses on my laptop around the same time. But the Webroot is still "installed" on my laptop and every time I try to uninstall it, it takes me to the programs and features area to uninstall it but it's not there. I'm so frustrated on trying to get rid of this app. It's still popping up. And telling me, my computer is unprotected. Help me, please.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,207
    Win 10 Pro (1607)
       4 Weeks Ago #2

    Hi, I've found you a manual uninstall/cleanup tool here (2nd para):
    Webroot 2015 Download Coupons (Save upto 63%)

    I found this older article with a link to contact Webroot staff:
    Installation Support

    You could submit a ticket on Webroot's site if further problems.

    Most AVs have a cleanup or removal tool.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Lake Stevens, WA
    Posts : 2
    Windows 10
       4 Weeks Ago #3

    Thank you so much! The first one worked!
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    UK
    Posts : 1,140
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       4 Weeks Ago #4

    Another trick is to install the offending program again then uninstall it. This may reset the registry settings needed to uninstall the program.
      My System SpecsSystem Spec


  5. Joined : Jan 2015
    UK, Midlands
    Posts : 6,207
    Win 10 Pro (1607)
       4 Weeks Ago #5

    Glad it was useful. Many programs don't fully clean up. Options include monitoring installations (e.g. Revo uninstaller pro); uninstalling using a program that then scans for leftovers (Revo free, Geek uninstaller (free)- which I often use)
      My System SpecsSystem Spec


 


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