1. Joined : Dec 2013
    England
    Posts : 820
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       29 Oct 2016 #1

    Macrium Reflect rescue USB drive failure


    Macrium rescue USB stick doesn't find the Precision Touchpad, rescue media loads without the cursor, I can not use the CD as my laptop doesn't have the DVD drive, any help is much appreciated.
      My System SpecsSystem Spec


  2. Joined : Feb 2016
    Phoenix, AZ
    Posts : 81
    Windows 10 Pro 1607 14393.447
       29 Oct 2016 #2

    Looks like you need to provide drivers for that device (Precision Touchpad). Take a look here for how to accomplish this
    http://knowledgebase.macrium.com/display/KNOW/Adding+device+drivers+to+Windows+PE

      My System SpecsSystem Spec

  3.    29 Oct 2016 #3

    @brummyfan did it not ask for additional drivers when creating PE boot?


    @storageman Good reply
      My System SpecsSystem Spec


  4. Joined : Dec 2013
    England
    Posts : 820
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       29 Oct 2016 #4

    Superfly said: View Post
    @brummyfan did it not ask for additional drivers when creating PE boot?


    @storageman Good reply
    I remember seeing everything ticked, anyhow, I don't have any driver for Precision touchpad, only the one provided by Microsoft, Acer hasn't released drivers for this touchpad.
    Click image for larger version. 

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    EDIT:
    I have tried to create recovery again and it asked for the drivers as in my snip:
    Click image for larger version. 

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      My System SpecsSystem Spec


  5. Joined : Dec 2013
    England
    Posts : 820
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       29 Oct 2016 #5

    Thank you storage man & Superfly, I am using AOMEI Backupper for the time being as it's working, I have also informed Macrium about it, hopefully I may get a reply from them.
      My System SpecsSystem Spec


  6. Joined : Feb 2016
    Phoenix, AZ
    Posts : 81
    Windows 10 Pro 1607 14393.447
       29 Oct 2016 #6

    Brummyfan - I wanted to get back to you. It does look like there is a problem with your system and how Macruim is configuring the Win PE configuration. I have a HP laptop, but never use the trackpad. I use a wireless mouse. I booted it up after removing the wireless mouse using my Reflect Recovery disc and the Track pad works like a charm. I did not include any special drivers with the Reflect build. So in my mind there is a problem where MR is missing/or outdated component driver when building their PE environment. Have a good day.
      My System SpecsSystem Spec


  7. Joined : Dec 2013
    England
    Posts : 820
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       29 Oct 2016 #7

    I have solved the problem by going in to BIOS settings, switch to Basic from Advanced for Touchpad setting and the pointer appeared for Macrium recovery USB stick.
      My System SpecsSystem Spec


 


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