Macrium Reflect rescue USB drive failure


  1. Posts : 1,264
    Windows 10 (19045.3154)
       #1

    Macrium Reflect rescue USB drive failure


    Macrium rescue USB stick doesn't find the Precision Touchpad, rescue media loads without the cursor, I can not use the CD as my laptop doesn't have the DVD drive, any help is much appreciated.
      My Computers


  2. Posts : 1,020
    Windows 10 Pro 20H2 19042.572
       #2

    Looks like you need to provide drivers for that device (Precision Touchpad). Take a look here for how to accomplish this
    http://knowledgebase.macrium.com/display/KNOW/Adding+device+drivers+to+Windows+PE

      My Computers


  3. Posts : 3,453
       #3

    @brummyfan did it not ask for additional drivers when creating PE boot?


    @storageman Good reply
      My Computer


  4. Posts : 1,264
    Windows 10 (19045.3154)
    Thread Starter
       #4

    Superfly said:
    @brummyfan did it not ask for additional drivers when creating PE boot?


    @storageman Good reply
    I remember seeing everything ticked, anyhow, I don't have any driver for Precision touchpad, only the one provided by Microsoft, Acer hasn't released drivers for this touchpad.
    Macrium Reflect rescue USB drive failure-capture.jpg

    EDIT:
    I have tried to create recovery again and it asked for the drivers as in my snip:
    Macrium Reflect rescue USB drive failure-capture1.jpg
      My Computers


  5. Posts : 1,264
    Windows 10 (19045.3154)
    Thread Starter
       #5

    Thank you storage man & Superfly, I am using AOMEI Backupper for the time being as it's working, I have also informed Macrium about it, hopefully I may get a reply from them.
      My Computers


  6. Posts : 1,020
    Windows 10 Pro 20H2 19042.572
       #6

    Brummyfan - I wanted to get back to you. It does look like there is a problem with your system and how Macruim is configuring the Win PE configuration. I have a HP laptop, but never use the trackpad. I use a wireless mouse. I booted it up after removing the wireless mouse using my Reflect Recovery disc and the Track pad works like a charm. I did not include any special drivers with the Reflect build. So in my mind there is a problem where MR is missing/or outdated component driver when building their PE environment. Have a good day.
      My Computers


  7. Posts : 1,264
    Windows 10 (19045.3154)
    Thread Starter
       #7

    I have solved the problem by going in to BIOS settings, switch to Basic from Advanced for Touchpad setting and the pointer appeared for Macrium recovery USB stick.
      My Computers


 

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