Corrupted Cortana

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  1. JLOB
    Posts : 26
    Window 10 Professional 64
       New #1

    Corrupted Cortana


    I discovered recently that Cortana had been corrupted on one of my systems. There was no “search” function, or anything else. I tried everything I could find on line to fix it, but no joy.

    As a last resort I re-installed Windows 10 (latest download). While that solved the Cortana problem, it also introduced a network one that has yet to get resolved.

    To solve the (more important) network situation, I reverted to the previous C-drive image and am again without the Cortana service.

    Has anyone else had a problem with Cortana, and/or perhaps an idea about how to restore the functionality?

    Any suggestions will be greatly appreciated.

    JLOB
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  3. dalchina
    Posts : 42,955
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, unfortunately I don't know what
    everything I could find on line to fix it
    comprised.

    Anyway, you could check this:
    Cortana - Enable or Disable in Windows 10 - Windows 10 Forums

    Try this, checking settings:
    Cortana - Turn On or Off in Windows 10 - Windows 10 Forums

    Look at your action centre: is the Location tile on (bright)?

    Do you see this in your task manager?
    Corrupted Cortana-snap-2016-10-19-22.31.07.jpg

    What happens if you press Windows key + S?
    (You should see a Cortana dialogue box)

    Please post a screenshot of what you see of Cortana.
    Do you have a search box visible on the task bar?

    Then there's this to reinstall:
    Reinstall Cortana on desktop Accidentally uninstalled app - Microsoft Community
    same thing here:
    https://www.linkedin.com/pulse/win-1...-related-cooke
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  4. JLOB
    Posts : 26
    Window 10 Professional 64
    Thread Starter
       New #3

    dalchina said:
    Hi, unfortunately I don't know what comprised.

    Anyway, you could check this:
    Cortana - Enable or Disable in Windows 10 - Windows 10 Forums

    Try this, checking settings:
    Cortana - Turn On or Off in Windows 10 - Windows 10 Forums

    Look at your action centre: is the Location tile on (bright)?

    Do you see this in your task manager?

    Nope - Nothing.
    Corrupted Cortana-snap-2016-10-19-22.31.07.jpg

    What happens if you press Windows key + S?
    (You should see a Cortana dialogue box)

    Nothing happens!

    Please post a screenshot of what you see of Cortana.
    Do you have a search box visible on the task bar?

    No.

    Then there's this to reinstall:
    Reinstall Cortana on desktop Accidentally uninstalled app - Microsoft Community
    same thing here:

    Windows 10 response is that Get-AppxPackage is not a valid internal command!

    https://www.linkedin.com/pulse/win-10-reinstall-cortana-resolve-app-search-other-related-cooke



    ...
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  6. dalchina
    Posts : 42,955
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Hello, thanks for what seems a partial response- difficult to read as you've edited quoted text within the quotes.

    So, I'll need to ask some things again, more explicitly.

    1. Please look at
    Cortana - Enable or Disable in Windows 10 - Windows 10 Forums

    Noting Cortana can be disabled by this method, look at your PC and check this has not been applied to yours.

    Question: has either the group policy or registry been modified in the way described here to disable Cortana?

    2. Try this, checking settings:
    Cortana - Turn On or Off in Windows 10 - Windows 10 Forums

    Question: Have you tried this? What was the result?

    3. Then there's this to reinstall:
    Reinstall Cortana on desktop Accidentally uninstalled app - Microsoft Community

    You may find this version easier to follow as the font and layout in the above is somewhat unclear.
    Instructions to Reinstall Cortana Koohii Daisuki

    Question: Did you run the command in a Powershell Window?

    Please post a screenshot of how you are trying to run the command.

    Thanks.
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  7. JLOB
    Posts : 26
    Window 10 Professional 64
    Thread Starter
       New #5

    Dalchina,

    In response to the above… by your numbers

    1. GP Allow Cortana – Not configured. I then enable it.
    1.a GP Allow Cortana Above Lock Screen – Not configured. I then enable it

    Neither the Registry or GPM has been modified in that way.


    2. Cortana is NOT listed in the Task Manager
    2.a Tried to turn ON Cortana – No joy.

    3. Reinstall Cortana – See dialog below. Still no joy.

    Thanks for your help.
    JLOB

    Windows PowerShell
    Copyright (C) 2016 Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> PowerShell -ExecutionPolicy Unrestricted
    Windows PowerShell
    Copyright (C) 2016 Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> $manifest = (Get-AppxPackage Microsoft.Windows.Cortana).InstallLocation + '\AppxManifest.xml' ;
    Add-AppxPackage -DisableDevelopmentMode -Register $manifest
    PS C:\WINDOWS\system32>
    >> Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"}
    >>
    >>
    >>
    >>


    Name : Microsoft.AAD.BrokerPlugin
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1000.14393.0.0
    PackageFullName : Microsoft.AAD.BrokerPlugin_1000.14393.0.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.AccountsControl
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId :
    Version : 10.0.14393.0
    PackageFullName : Microsoft.AccountsControl_10.0.14393.0_neutral__cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.AccountsControl_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.AccountsControl_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.BioEnrollment
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId :
    Version : 10.0.14393.0
    PackageFullName : Microsoft.BioEnrollment_10.0.14393.0_neutral__cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.BioEnrollment_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.LockApp
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId :
    Version : 10.0.14393.0
    PackageFullName : Microsoft.LockApp_10.0.14393.0_neutral__cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.LockApp_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.MicrosoftEdge
    Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId :
    Version : 38.14393.0.0
    PackageFullName : Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbwe
    InstallLocation : C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
    IsFramework : False
    PackageFamilyName : Microsoft.MicrosoftEdge_8wekyb3d8bbwe
    PublisherId : 8wekyb3d8bbwe
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.PPIProjection
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Microsoft.PPIProjection_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.PPIProjection_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.PPIProjection_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.Apprep.ChxApp
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1000.14393.0.0
    PackageFullName : Microsoft.Windows.Apprep.ChxApp_1000.14393.0.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.AppRep.ChxApp_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.Apprep.ChxApp_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.AssignedAccessLockApp
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1000.14393.0.0
    PackageFullName : Microsoft.Windows.AssignedAccessLockApp_1000.14393.0.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.AssignedAccessLockApp_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.AssignedAccessLockApp_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.CloudExperienceHost
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Microsoft.Windows.CloudExperienceHost_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.ContentDeliveryManager
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Microsoft.Windows.ContentDeliveryManager_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.Cortana
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1.7.0.14393
    PackageFullName : Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.Cortana_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.ParentalControls
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1000.14393.0.0
    PackageFullName : Microsoft.Windows.ParentalControls_1000.14393.0.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\ParentalControls_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.ParentalControls_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.SecondaryTileExperience
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId :
    Version : 10.0.0.0
    PackageFullName : Microsoft.Windows.SecondaryTileExperience_10.0.0.0_neutral__cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.SecondaryTileExperience_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.SecondaryTileExperience_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.SecureAssessmentBrowser
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Microsoft.Windows.SecureAssessmentBrowser_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.SecureAssessmentBrowser_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.SecureAssessmentBrowser_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.Windows.ShellExperienceHost
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Microsoft.Windows.ShellExperienceHost_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Microsoft.XboxGameCallableUI
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 1000.14393.0.0
    PackageFullName : Microsoft.XboxGameCallableUI_1000.14393.0.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\Microsoft.XboxGameCallableUI_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Microsoft.XboxGameCallableUI_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False

    Name : Windows.ContactSupport
    Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Architecture : Neutral
    ResourceId : neutral
    Version : 10.0.14393.0
    PackageFullName : Windows.ContactSupport_10.0.14393.0_neutral_neutral_cw5n1h2txyewy
    InstallLocation : C:\Windows\SystemApps\ContactSupport_cw5n1h2txyewy
    IsFramework : False
    PackageFamilyName : Windows.ContactSupport_cw5n1h2txyewy
    PublisherId : cw5n1h2txyewy
    PackageUserInformation : {S-1-5-21-832791020-3612925505-1813619671-1001 [QOSMIO\JLOB]: Installed}
    IsResourcePackage : False
    IsBundle : False
    IsDevelopmentMode : False



    PS C:\WINDOWS\system32>
      My Computers
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  8. dalchina
    Posts : 42,955
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #6

    Hi, if nothing works for you, try an in-place upgrade repair install.

    Precede it with this in case sthg has happened to your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Recommendation:
    Before you perform the following major repair procedure, do create a disk image (see below).

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    - this includes a link from which you can obtain Windows 10 iso file (" download a Windows 10 ISO"), or create a bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.


    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My Computers
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  9. JLOB
    Posts : 26
    Window 10 Professional 64
    Thread Starter
       New #7

    That's how this all got started! Please review my original post in Networking - "
    “The specified network name is no longer available”

    Thanks.
    JLOB
      My Computers
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  10. dalchina
    Posts : 42,955
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #8

    Sorry, I have no idea about that ... or where your post is.
      My Computers
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  12. JLOB
    Posts : 26
    Window 10 Professional 64
    Thread Starter
       New #9

    dalchina said:
    Sorry, I have no idea about that ... or where your post is.

    Dalchina,

    The post is titled “The specified network name is no longer available” - Windows 10 , and is in THIS forum, sub-group "Network and Sharing".

    Basically, I discovered that Cortana was corrupted. My FIRST attempt at a fix was to do an in-place install to correct the problem. The problem with in-place installs is that it then adds ANY updates in the pipeline. After that install, Cortana worked just fine. My network-attached storage however was toast. No way to map to the drive. No way to get at it via IP address, etc. Since my other systems have no problem with that drive, and my family and myself connect to it ALL the time, I needed to revert back to the prior build. It was THEN that I decided to see if there were a way to re-install Cortana.

    Hope this clarifies things. Thanks for trying.

    JLOB
      My Computers
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  13. Scottyboy99
    Posts : 2,297
    Windows 10 Pro (64 bit)
       New #10

    The network issue is frustrating, I wonder if trying the repair install is worth attempting again. Also to ensure the network is set to private instead of public. You could try temporarily disabling the firewall to see if you can connect to the storage should the issue persist. I think the cortana issue will never fix itself whilst the network troubleshooting may be easier in the long run. Just my 2 cents
      My Computer
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