Cortana unresponsive after restart/boot

borgus · 19 Oct 2016

After a restart, and occasionally after SLEEP, Cortana will not respond to voice commands. (Text is okay.) Try again and all is well.

This has been a continuing problem on two computers, one running HOME and the other PRO 1607, that was evident in earlier builds. The response when this occurs is similar to "I can't connect right now" or "The Internet and I aren't talking."

SFC/DISM are clear. The SEARCH troubleshooter has been run. There are no event viewer error messages

dalchina · 20 Oct 2016

Cortana unresponsive after restart/boot-untitled.png

Hi, do you have that box checked in Cortana, Settings? (Keep my device from sleeping)
(It was shown checked until I clicked the text and got the pop-up - which is kind of interesting as it's the internal mike on my laptop.....errmm

Here, the device is the mike- mine turns off after each command otherwise. Different to your symptom tho'.

borgus · 20 Oct 2016

Thanks for your thoughts.
That box was intentionally left UNchecked because I do want the PC or laptop to sleep as scheduled.

The issue occurs whether or not "Hey Cortana" is enabled. If invoked manually it still fails initially after a restart.

Scottyboy99 · 20 Oct 2016

borgus said:

Thanks for your thoughts.
That box was intentionally left UNchecked because I do want the PC or laptop to sleep as scheduled.

The issue occurs whether or not "Hey Cortana" is enabled. If invoked manually it still fails initially after a restart.

as ridiculous as this sounds but try updating the nvidia gpu drivers (if not already latest) or if it is installed then consider uninstalling GeForce experience. I read from a user that the early 360 subsets interfered with some of cortana / store features. It's a long shot but worth a try

dalchina · 20 Oct 2016

borgus said:

Thanks for your thoughts.
That box was intentionally left UNchecked because I do want the PC or laptop to sleep as scheduled.

The issue occurs whether or not "Hey Cortana" is enabled. If invoked manually it still fails initially after a restart.

Hi, you may find that text misleading. My laptop (on mains power- not tried battery) still sleeps automatically if that's checked. It makes little sense given the way the text reads. So if I specify 1 minute, I find it takes about 3- the screen goes dark after 1 min. I guess your experience could differ.

It is the only way I've found so far to keep the mike active.

borgus · 20 Oct 2016

Appreciate the suggestions.

The issue has been evident through a number of NVidia video drivers - now the latest. GeForce Experience has never been installed.

The 'don't sleep' box was checked, with no change. Cortana still won't respond the first time after a restart...on both machines.

dalchina · 21 Oct 2016

Hi, just tried a restart, and for the first time Cortana responds when I say 'Hey Cortana' (which you might then guess I'm not in the habit of doing!). Ok, maybe I will now I can say 'Open Firefox'... but 'Close Firefox' doesn't do that. Hey well.

Here's the top set of settings: I don't think the rest are of interest.

You can see I use Nvidia from my specs.

Noted quite a bit of discussion on MS forums about Cortana not responding after a restart- no fix found that I've seen.