1.    3 Weeks Ago #1
    Join Date : Sep 2016
    Posts : 4
    Windows 10

    Office 2002 Update Fails... Windows Keeps Trying

    Windows (10) keeps trying to install an an update to Microsoft Office (2002 SP 3.)
    The update fails (probably because that version of Office is no longer supported. The support pages don't even load.)
    But Windows keeps trying to install the failed update.
    There are 3 MS Office updates that are shown as having been installed today and cannot be uninstalled.
    Those 3 are:
    1. Update for 2007 Microsoft Office System (KB967642)
    2. Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
    3. Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
    Selecting each of these items for uninstallation does nothing.
    I HAVE turned off Windows updates for other Microsoft products.
    "Update and Shutdown" & "Update and restart" are always shutdown options. They will never clear.
    How do I tell Windows to give up on this update (that I don't even know how to identify.)
      My System SpecsSystem Spec

  2.    3 Weeks Ago #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 246
    Windows 10 Pro

    Close All Office Programs and windows. Go to C:\Windows\SoftwareDistribution. Delete all the files in there. Then Go to Settings/Update and Security/Windows/Update/Update History. Look at the failed updates and write down the KB #. Go to Google and type Download and type the KB #. Manually install the update.
      My System SpecsSystem Spec

  3.    3 Weeks Ago #3
    Join Date : Sep 2016
    Posts : 4
    Windows 10

    I deleted the files in the SoftwareDistribution folder. There were no failed updates listed in the Update History.
    I rebooted. . . "Updates Were Installed."
    Rebooted again... no problems.
    Thanks Spunk!
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Office Professional 2010 Plus fails to install on Windows 10
I have a brand new computer (Dell Inspiron Laptop) with a pristine version of Windows 10 on it. This is not an upgrade! My copy of Office Professional 2010 Plus fails to install on this computer. At first, the installation progress bar goes all...
Software and Apps
Microsoft Word 2002 and Windows 10
I have an HP Pavilion Slimline s5704y and Windows 7. I've been using Microsoft Word 2002 and am wondering what happens if I upgrade to Windows 10. Does anyone have experience with this? Will I still be able to open my old documents? Thank you for...
Software and Apps
Windows update fails for version of Office that no longer exists
At one time, I had Windows 2013 on my desktop computer. At some point I upgraded to Office 2016 and uninstalled Office 2013. However, every day for weeks now, Windows Update has tried (unsuccessfully) to install the following: Security Update for...
Windows Updates and Activation
Office 2013 kb2965253 Fails
I have a strange issue. This kb2965253 has a 64 bit update and a 32 bit update for Office 2013. I have 64 bit Office 2013 and the 64 bit kb2965253 installed OK. However, when I look for updates it says I have a 32 bit version that did not install....
Windows Updates and Activation
Windows 10 start button fails, search fails restart fails
Not cause by virus .. this just started today. I tried a restore point of yesterday .. nothing. I have tried several suggestions from the web but nothing seems to do it? I know it would be better if i could name them but can't remember the exact...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:30.
Find Us
Twitter Facebook Google+

Windows 10 Forums