Page 1 of 2 12 LastLast

  1. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       11 Sep 2016 #1

    Can't Install iTunes on Windows 10


    Hi All,

    I just upgraded to Windows 10 at the end of July. I've been having problems removing programmes or adding some new programmes, e.g. iTunes.

    Recently tried to update my iTunes but to no avail! Great difficulty in removing the existing iTunes programme. Had to use RevoUninstaller and all iTunes associated files, cleared cache, temp files, garbage, etc. I still can't re-install iTunes. Just sits at creating shortcuts or fails.

    Asked both iTunes support and Microsoft. No results.

    Any suggestions?

    Thanks,
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Arnold, MD
    Posts : 16,556
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       11 Sep 2016 #2

    SweetiePie said: View Post
    Hi All,

    I just upgraded to Windows 10 at the end of July. I've been having problems removing programmes or adding some new programmes, e.g. iTunes.

    Recently tried to update my iTunes but to no avail! Great difficulty in removing the existing iTunes programme. Had to use RevoUninstaller and all iTunes associated files, cleared cache, temp files, garbage, etc. I still can't re-install iTunes. Just sits at creating shortcuts or fails.

    Asked both iTunes support and Microsoft. No results.

    Any suggestions?

    Thanks,
    What OS were you on before you upgraded to 10?
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       12 Sep 2016 #3

    Hi TomCat,

    I was using Windows 8.1 and all current updates. I didn't do a clean install of Windows 10. I upgraded so there is an old Windows file folder sitting on my system.

      My System SpecsSystem Spec


  4. Joined : Jun 2015
    UK
    Posts : 1,152
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       13 Sep 2016 #4

    Use the Apple uninstall/reinstall procedure here https://support.apple.com/en-gb/HT204275
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 27
    Windows 10
       13 Sep 2016 #5

    Note that the latest version of iTunes is a 64-bit application, and your Windows 10 system must also be 64-bit.
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       13 Sep 2016 #6

    Hi Steve and Vesao,

    Thanks for responding to my problem with iTunes and Windows 10.

    I did follow the Apple uninstall procedures and it didn't work. Contacted Apple Support and they tried and still couldn't fix the problem. Referred to Microsoft who also did a remote session and still couldn't fix the problem.

    Downloaded Revo-uninstaller and removed everything of Apple. I still can't re-install Apple iTunes.

    Yes, my computer is 64-bit.

    With thanks,
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    UK
    Posts : 1,152
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       13 Sep 2016 #7

    Are you doing the installation from an an admin account? Is your antivirus blocking the installation? There may be a problem with your Windows installation. First run sfc /scannow from an admin command prompt to check /repair system files. Also, look at Event Viewer & Reliability History for clues on what's going wrong.

    The next step after that would be to try an in-place repair install.
      My System SpecsSystem Spec

  8.    13 Sep 2016 #8

    SweetiePie said: View Post
    Hi All,

    I just upgraded to Windows 10 at the end of July. I've been having problems removing programmes or adding some new programmes, e.g. iTunes.

    Recently tried to update my iTunes but to no avail! Great difficulty in removing the existing iTunes programme. Had to use RevoUninstaller and all iTunes associated files, cleared cache, temp files, garbage, etc. I still can't re-install iTunes. Just sits at creating shortcuts or fails.

    Asked both iTunes support and Microsoft. No results.

    Any suggestions?

    Thanks,
    Hi SweetiePie,
    Sorry that you are having problems with iTunes. iTunes is one of those programs that does not play well with upgrading from Win7 or 8 to Win 10. Ideally iTunes should be uninstalled completely before upgrading and then reinstalled afterwards. I first ran into this issue when I upgraded to Win 10 and then reverted to Win7. I was not alone in having this problem. You should take a look at this thread:

    http://www.tenforums.com/software-apps/16496-revert-win7-itunes-msi-issue-5.html

    The thread is long but the important stuff is in post #48. Although your issue is not exactly the same, I suspect the root cause is the same and following the steps in post #48 should solve the problem and allow you to reinstall iTunes. However, before doing anything you should makea full disk backup in case something goes wrong as well as back up your data separately. Also back up the registry befoer attempting any edits. Alternatively you could always just do a clean install of Win10 if you have the time and all of the necessary install materials, etc. I am not confident that a repair install will address the issue since I think that a key element is a registry key that is probably not modified by a reapir install.

    I hope this helps you and let us know if you have any questions.
      My System SpecsSystem Spec


  9. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       13 Sep 2016 #9

    Hi Steve and SoFine,

    Thanks so much for all the advice and instructions.

    I wondered if there was a problem with the upgrade of Windows 10 (all info was previously backed up to an external hard drive). I'll try the repair scenario first and then worse case will be a clean install.

    Steve, I gather an "in-place repair install" means to re-install Windows 10 over the existing upgrade. Found Brink's instruction here.

    I upgraded at the end of July of this year. Would the version/edition that's available now be the same?

    Cheers,
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    UK
    Posts : 1,152
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       14 Sep 2016 #10

    SweetiePie said: View Post
    Hi Steve and SoFine,

    Thanks so much for all the advice and instructions.

    I wondered if there was a problem with the upgrade of Windows 10 (all info was previously backed up to an external hard drive). I'll try the repair scenario first and then worse case will be a clean install.

    Steve, I gather an "in-place repair install" means to re-install Windows 10 over the existing upgrade. Found Brink's instruction here.

    I upgraded at the end of July of this year. Would the version/edition that's available now be the same?

    Cheers,
    The currently available ISO or USB from the Media Creation Tool will be the latest version of Windows so that's what the repair install will give you. You could do a repair install with a previous version if you still have the installation USB / ISO or can find one. However, if you have Windows 10 Home, you can't defer upgrades and Windows will update you anyway.
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
itunes will not install
97080970819708297083Hi everyone trying to install iTunes, keep getting these error messages, can anyone please help. Regards calmat
Software and Apps
Solved itunes will not install on win10
Just updated Win7 to Win10 and tried to install iTunes but, I get the message "This app cant run on your PC" I download the iTunes for my PC (itunes6464.exe). contacted Apple but they were worthless and told me to contact MS...
Software and Apps
Solved iTunes fails to install
I am trying to install iTunes 12.2.1 on Windows 10 Pro. During installation I get two errors, I believe they are connected. I am running this as Administrator from a User account. I have also tried running it with Windows 7 compatibility checked,...
Software and Apps
how to move iphone music in itunes to windows itunes
How do I transfer iphone music that is in itunes to window pc itunes ? this include purchased and non-purchased from itunes.
Software and Apps
Solved iTunes double icon problem solved with iTunes 12.3
Hi there, Just wanted to let you all know that the annoying problem with the double iTunes icons, when pinned down to the taskbar, finally is solved :) Just unpin the icon, update iTunes to version 12.3 (today released) and repin the icon to...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:11.
Find Us
Twitter Facebook Google+



Windows 10 Forums