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  1.    14 Sep 2016 #11

    SweetiePie said: View Post
    Hi Steve and SoFine,

    Thanks so much for all the advice and instructions.

    I wondered if there was a problem with the upgrade of Windows 10 (all info was previously backed up to an external hard drive). I'll try the repair scenario first and then worse case will be a clean install.

    Steve, I gather an "in-place repair install" means to re-install Windows 10 over the existing upgrade. Found Brink's instruction here.

    I upgraded at the end of July of this year. Would the version/edition that's available now be the same?

    Cheers,
    Hi SweetiePie,
    A clean install is definitely the way to go if you have the time and all of your reinstall materials available. After upgrading 4 PCs I went back and did a clean install on all of them. As I said before, sometimes an “in-place repair-install” does not fix everything and I’m skeptical that it will fix the registry entry that I think is at the bottom of your issue. That said it’s definitely the quickest and easiest fix to try and you do that first if time is an issue. As long as you have a backup and can do a clean install if needed you have nothing to lose.

    If you decide to do a clean install be aware the even that can sometimes have problems, so before you start reinstalling programs use SFC /scannow several times to be sure that the install went correctly (see the tutorial for SFC/DISM).
    Last edited by SoFine409; 23 Sep 2016 at 21:39.
      My System SpecsSystem Spec


  2. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       21 Sep 2016 #12

    Hi All,

    This week has been a bit crazy. I'm hoping to work on this problem this coming weekend. I'll keep you posted.

    Truly appreciate all your help,

      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 6
    Windows 10 - 64bit
       12 Oct 2016 #13

    Hi SoFine, Steve C and All,

    So sorry it has taken so long.

    I did the sfc /scannow several times and came up negative.

    I hesitated about repairing the system because I don't have the original Windows 10 installation file from July 28th. I have a newer version.

    The instructions from Brink:

    The installation media (ex: ISO or USB) must be the same edition and same or newer build as your currently installed Windows 10. If it's not, then the repair install will fail.
    It looks like a clean install at this point. My hard drive is split C: (programmes, etc.) and D: (data). I gather Asus probably has a recovery portion somewhere for Windows 8.0.

    Do you think it might be a compatibility issue with my Asus Desktop?

    Thanks so much for all the help,
      My System SpecsSystem Spec

  4.    12 Oct 2016 #14

    SweetiePie said: View Post
    Hi SoFine, Steve C and All,

    So sorry it has taken so long.

    I did the sfc /scannow several times and came up negative.

    I hesitated about repairing the system because I don't have the original Windows 10 installation file from July 28th. I have a newer version.

    The instructions from Brink:



    It looks like a clean install at this point. My hard drive is split C: (programmes, etc.) and D: (data). I gather Asus probably has a recovery portion somewhere for Windows 8.0.

    Do you think it might be a compatibility issue with my Asus Desktop?

    Thanks so much for all the help,
    As long as you do a full backup of the entire HD you should be OK since you could always come back to where you are now. You will loose the recovery partition with a clean install. That's probably not a big issue for you at this point.
      My System SpecsSystem Spec


 
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