Pandora Modern App stopped working after malware treatment

SSShadii · 13 May 2017

So, I ran a bunch of programs to remove some Malware I had been having problems with (e.g. MalwareBytes, etc.) And the Pandora Modern app stopped working. It opens and I can log in, but it won't play any music. The cover art for the stations and songs it tries to play won't load, just the spinning "working" animation. It also seems to time out of each song and eventually skips it. Reinstalling does nothing.

Any ideas as to what I did here? Does anyone know what registry entries the app uses that may have been upset?

I also have the app running on two other computers and it works perfectly. Anyway I can transfer something from one of the good computers?

Caledon Ken · 14 May 2017

Hi SSShadii

First thing I would do is uninstall all AV products except Defender and then restart. If problem persists then you very well could spend more time trying to repair then just performing a Repair / In Place Upgrade. This process can resolve a number of problems. The downside is it will take you to the Creator Update which you, or your machine, may not be ready for.

Before doing this process I would have my data safely backed up off machine and an Image created with a tool like Macrium Reflect.

Repair Install Windows 10 with an In-place Upgrade

Myself if I had a really nasty malware attack I would go the clean install route. More work but in my opinion a better base to move forward on.

Ken