I use Skype you can get from Skype.com; it's not Skype Preview that comes with Windows 10. That's junk, in my not so humble opinion.

I attempted to upgrade Skype from version, but got so far and was told "The specified account already exists." Next, I was told the upgrade failed. I tried at least four times, rebooted system, etc., but nothing worked.

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I had nothing to lose, so I then uninstalled Skype and reinstalled it. Once that was done, I looked and was up to version, but I knew was out there waiting for me. So, I checked for updates, was told there were updates to be had, so, with a very reluctant mouse, I clicked and . . .

Whew, I am now up to version!

Has this happened to anyone else, or is it something I alone have experienced?