Get Started App - Video Won't Play

I've just upgraded to Windows 10 from Windows 8.1. Videos play fine in Windows 10 from VLC and Media Player but the Get Started App fails to play a video. What may be wrong?

Hello Steve,

I had the same problem. Click on tutorial link below, this troubleshooter worked for me. Then reboot your device after you run this troubleshooter. Afterwards, make sure you have an Internet connection. Once you start the app give it plenty of time to load all the videos before attempting to play one of them.

https://www.tenforums.com/tutorials/4...0-a.html?ltr=W

Hope this helps,
John

Glad to see you've sorted some of your video issue.

Many Microsoft users have reported corrupt user accounts after upgrading to Windows 10.

For the user account issue try creating a new user account, then move you personal files from your old user account to your new user account and delete the old account. Reboot, try to run a "get started" video.

Keep us posted.

John

I'm in discussion on another thread about how to reset apps at https://www.tenforums.com/tutorials/4...ws-10-a-4.html

I'll try the app reset command when available after 2nd Aug and the powershell command given in the above thread.

If that doesn't work, I'll just create a new account and copy the files across. I haven't done this before in Windows 10 - does the procedure here still apply https://support.microsoft.com/en-us/...#1TC=windows-7 ? I have various complex filenames beginning with ntuser...... Presumably I shouldn't copy these to the new profile (see below)?
Attachment 89524

I guess I'll have reinstall my apps but everything else should be OK

The powershell command didn't work. In addition, I can't play the other videos in the Get Started App (see screenshot) in this user account only. Am I missing a codec needed? Note I uninstalled Java in case that is needed.
Attachment 89749