1.    14 May 2016 #1
    Join Date : Nov 2015
    Posts : 93
    Win 10

    Office 365 sign in issue

    The first time it happened was yesterday. One User at the office had purchased a new laptop and I loaded our company Office 365 on it using their company email account that the license is tied to. They later added their Gmail account to Outlook and I think this is where the problem started.

    They were having many of the same issues in this thread and when checking i happened to notice that under "File/Office Account" instead of showing their Business email, it showed their Gmail account. All of their problems disappeared when I logged them out and back in using the correct account for the license tied to their copy of Office 365.

    I do not know how this happened in the first place. They can still access their Gmail in Outlook and they deny chaning anything other than simply adding their Gmail account.

    I checked some other systems and found several that showed the users not signed in at all to any Office Account. Yet these people were not having any problems to speak of. Is this some new setting for Office that if never setup in the first place can continue to work with no account configured and only presents problems if the wrong account is used?

    On that same topic. On new systems that come 'pre-loaded' with Free Trials for Office 365 Home, should I uninstall the trial to acoid someone accidentally clicking it after they already have the Small Business Version Installed?
    Last edited by Brink; 14 May 2016 at 08:58. Reason: Moved to new thread
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Win 10 Pro 14332 and Office 2016 - Outlook Install Issue
Performed a clean install of Win 10 14332 and all is working well with the exception of installing my corporate MS Exchange email via Office 2016. The issue is when I launch MS Outlook and provide the appropriate credentials (email, password,...
Installation and Setup
Desktop icons position/dimension reset every time I sign-out/sign-in
Until yesterday everything was working fine. This night I shutdown my computer and this morning, when I started it up, I noticed the icons of my dekstop in the default location and with the default dimensions. I repositioned them , I changed icon...
General Support
Windows 10 and Office 365 Excel and Word Issue
I have repeated a Clean Reinstall and Install of Office 365 twice trying to remedy this problem without success. I have an Excel Workbook file and a Word File saved with password protection. After opening them I can make changes however when I...
Software and Apps
Build 10166 TINY icons / menus etc until I sign out and sign back in
Hi there I notice on build 10166 after a re-boot the icons / texts etc are TINY on a large monitor unless I SIGN OUT and SIGN back in again --not shutdown / restart but use the ALT-CTRL-DEL to get the Lock menu. Choose sign out and then sign back...
Installation and Setup
Office Use your Office 365 credentials to sign in to Yammer
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:40.
Find Us
Twitter Facebook Google+

Windows 10 Forums