Your Phone App doesn't open any more since installing the SSD driver

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  1. NourinE
    Posts : 102
    Windows 10 Pro 64bits
       New #1

    Your Phone App doesn't open any more since installing the SSD driver


    Hello!
    I have a problem with YourPhone App since I replaced the hard drive with an SSD one.
    despite the updates that have occurred several times up to now, there is not solution.
    whenever I click on the icon to open it, it closes after the logo appears.

    the Event Viewer shows:

    Log Name: Microsoft-Windows-AppModel-Runtime/AdminSource: Microsoft-Windows-AppModel-RuntimeDate: 3/8/2021 4:09:32 PMEvent ID: 215Task Category: NoneLevel: ErrorKeywords: DesktopAppXContainerUser: SYSTEMComputer: SONY-VAIODescription:0x80070057: Cannot create the Desktop AppX container for package Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe because an error was encountered converting the job.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" /> <EventID>215</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x2000000000000008</Keywords> <TimeCreated SystemTime="2021-03-08T15:09:32.8765402Z" /> <EventRecordID>3964</EventRecordID> <Correlation ActivityID="{4ee53b1c-ca2b-42ac-91a6-49a3fdf6e595}" /> <Execution ProcessID="696" ThreadID="6664" /> <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel> <Computer>SONY-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="ErrorCode">2147942487</Data> <Data Name="PackageName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe</Data> <Data Name="ContainerName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe-S-1-5-21-4275556161-4036953278-2064771282-1001</Data> </EventData></Event>Log Name: Microsoft-Windows-AppModel-Runtime/AdminSource: Microsoft-Windows-AppModel-RuntimeDate: 3/8/2021 4:09:32 PMEvent ID: 215Task Category: NoneLevel: ErrorKeywords: DesktopAppXContainerUser: SYSTEMComputer: SONY-VAIODescription:0x80070057: Cannot create the Desktop AppX container for package Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe because an error was encountered converting the job.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" /> <EventID>215</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x2000000000000008</Keywords> <TimeCreated SystemTime="2021-03-08T15:09:32.7943430Z" /> <EventRecordID>3962</EventRecordID> <Correlation ActivityID="{09b35c26-63f5-486e-b18f-06bd431a6f9e}" /> <Execution ProcessID="696" ThreadID="6664" /> <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel> <Computer>SONY-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="ErrorCode">2147942487</Data> <Data Name="PackageName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe</Data> <Data Name="ContainerName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe-S-1-5-21-4275556161-4036953278-2064771282-1001</Data> </EventData></Event>Log Name: Microsoft-Windows-AppModel-Runtime/AdminSource: Microsoft-Windows-AppModel-RuntimeDate: 3/8/2021 4:09:32 PMEvent ID: 215Task Category: NoneLevel: ErrorKeywords: DesktopAppXContainerUser: SYSTEMComputer: SONY-VAIODescription:0x80070057: Cannot create the Desktop AppX container for package Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe because an error was encountered converting the job.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" /> <EventID>215</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x2000000000000008</Keywords> <TimeCreated SystemTime="2021-03-08T15:09:32.6815662Z" /> <EventRecordID>3960</EventRecordID> <Correlation ActivityID="{747d1552-6136-4fd4-9ae1-d8face42e01d}" /> <Execution ProcessID="696" ThreadID="12272" /> <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel> <Computer>SONY-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="ErrorCode">2147942487</Data> <Data Name="PackageName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe</Data> <Data Name="ContainerName">Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe-S-1-5-21-4275556161-4036953278-2064771282-1001</Data> </EventData></Event>

    - - - Updated - - -

    I have the latest windows 10 installed
      My Computer
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  3. dalchina
    Posts : 42,963
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, feel free to try re-registering the app- carefully select the appropriate command and follow the instructions at the top of the relevant section.

    Reinstall and Re-register Apps in Windows 10

    I also recommend you at least run these from an admin command or Powershell prompt:
    a. chkdsk c: /scan
    b. if (a) passes
    sfc /scannow

    Your log is presented in something of an inscrutable format.

    I have the latest windows 10 installed
    This means different things for different people and PCs. You missed the forum prompt (like so many alas):
    Your Phone App doesn't open any more since installing the SSD driver-win-10-version.png
      My Computers
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  4. NourinE
    Posts : 102
    Windows 10 Pro 64bits
    Thread Starter
       New #3

    100%x​
    Attached Thumbnails Attached Thumbnails Your Phone App doesn't open any more since installing the SSD driver-image.png  
      My Computer
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  6. dalchina
    Posts : 42,963
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Ok, thanks- any luck with trying the ideas I posted?
      My Computers
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  7. NourinE
    Posts : 102
    Windows 10 Pro 64bits
    Thread Starter
       New #5

    dalchina sorry for not answering

    here is what I got when I followed the instructions:

    Your Phone App doesn't open any more since installing the SSD driver-image.png
      My Computer
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  8. dalchina
    Posts : 42,963
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #6

    You appear to have started in a Powershell window.

    The instruction is to open a command prompt in the tutorial. I assume this is where you started:

    OPTION TWO

    To Reinstall and Re-register Specific App for Current Account

    If a Windows app is already installed, then you will see a red error message in PowerShell letting you know for each one.

    If you uninstalled an app for all user accounts, then this will not reinstall the app.

    If you are not able to reinstall your app, then you will need to install your app from the Microsoft Store instead.

    1
    Open a command prompt.
    2
    Copy and paste the command below for the Windows app you want to reset into the command prompt, and press Enter.
      My Computers
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  9. NourinE
    Posts : 102
    Windows 10 Pro 64bits
    Thread Starter
       New #7

    100%x​
    Attached Thumbnails Attached Thumbnails Your Phone App doesn't open any more since installing the SSD driver-image.png  
      My Computer
    Quote Quote

  10. dalchina
    Posts : 42,963
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #8

    Looks good- does it work now?
      My Computers
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  12. NourinE
    Posts : 102
    Windows 10 Pro 64bits
    Thread Starter
       New #9

    sorry
    it doesn't work
      My Computer
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  13. dalchina
    Posts : 42,963
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #10

    Ok, then as a matter of routine let's do some routine checks:
    a. Check your disk (e.g. Crystal Diskinfo free, Hard Disk Sentinel (trial) - excellent)
    b. If ok, then run
    chkdsk c: /scan
    from an admin command prompt
    c. if ok, run
    SFC /SCANNOW
    similarly
    and advise the result.

    Please also try several other apps and advise if they are ok. E.g.
    Mail
    Calendar
    Mobile Plans...

    Try
    Run Windows Store Apps Troubleshooter in Windows 10

    This has to be indicative
    0x80070057: Cannot create the Desktop AppX container for package Microsoft.YourPhone_1.21021.116.0_x64__8wekyb3d8bbwe because an error was encountered converting the job
    but I've not found anything useful. Feel free to try searching.
      My Computers
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