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ABBYY crashes Office 16, Winword and Excel on Win10
This documents a problem not posted but solved by a friend. I'm posting it because when he called MS for help the solution was the first thing the tech suggested and I could find no reference to it on this site or anywhere else; therefore, it must occur often and should probably be documented.
After installing Office 16, the new WinWord and Excel kept terminating with the useless "Windows explorer stopped working." and "We'll notify you when (that means "if") a solution is found". It continued getting worse until the computer started crashing.
When he called MS and described the problem, the first thing the tech asked was, "Do you have ABBYY installed?" The answer: "Yes". When he removed the program the computer and Office 16 worked fine. ABBYY is an OCR program. For him, it was installed by an Epson scanner.