Quicken 2015/2016 Reconcile Bug Work Around

Yesterday I discovered that the Reconcile Account function in Quicken 2015 and 2016 was not working correctly. Clicking any line item in either the "Payment and Checks" or "Deposits" did not trigger an update of the totals at the bottom of these two columns nor did it trigger an update in the "Differences" amount in the lower right hand corner.

I spent several hours with Quicken technical support this morning and after trying al the normal thing like updating and the infamous “Mondo Patch” with no success. The support person has forwarded this issue to their higher level support staff to be studied. Hopefully the next Quicken patch will include a resolution. FYI, I’ve seen chatter about this issue for some users going back to 2014.

Meanwhile there are two work arounds. Sometimes Method 1 works but not always. Method 2 always works.

Method 1: When the reconciliation window opens with all of your transactions, click "Mark All' and then click "Unmark All." Thereafter as you check each item the total should update but if not then use Method 2.

Method 2: After you have checked off one or more items you can force an updating of the totals by clicking on "Balances" and then on "OK" bringing you back to the reconcile screen with updated totals. Sometimes you only have to do those once but sometimes you'll need to do this each time you want to update the totals – very annoying.

This began happening to me sometime in mid to late October. I also noticed that it began after I had reconciled one months transaction and then moved on to another reconciliation. I suspect that one of the many Win10 updates somehow broke the reconcile function in Quicken.