1.    09 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 9
    Windows 10 N

    Camera App not working & low FPS rate in Skype/Hangouts

    Hello all!

    I have some strange problem with my webcam.
    When I open the Camera app I get "Something went wrong" 0xa00f4273 error.
    ... and the application crashes after that

    In Skype/Hangouts the camera is working BUT the frame rates per seconds are very low - around 5. So the picture is really laggy.

    My driver is: USB2.0 VGA UVC WebCam. Device manager says the driver is up-to-date. In ASUS's website there aren't any webcam drivers.

    Do you have any suggestions?

    Best regards,
    Attached Thumbnails Attached Thumbnails Untitled.png  
      My System SpecsSystem Spec

  2.    09 Dec 2015 #2
    Join Date : Dec 2015
    Posts : 9
    Windows 10 N

    The hardware id of the camera is: USB\VID_04F2&PID_B48C&REV_9916&MI_00
    Driver Version 10.0.10586.0
    Driver Date 21.6.2006

    Isnt this quite old for a driver? The laptop is a brand new model so I'd expect that the driver is not 9 years old.
      My System SpecsSystem Spec

  3.    12 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 9
    Windows 10 N

    Contacted ASUS support. They told me to install ATKACPI Driver but that didn't help either. Camera is still laggy as hell and picture quality is really bad.

    I wonder if I'm the only one having that issue...
      My System SpecsSystem Spec

  4.    13 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 9
    Windows 10 N

    It turned out that the driver is okay. The problem with the low FPS was due to improper camera settings.

    How I resolved it:
    1] Installed Skype
    2] Tools -> Options -> General -> Video Settings -> WebCam Settings -> Camera control
    3] Override the settings for Exposure & uncheck Low Light Compensation.
    4] Changing the settings in Skype reflect globally on the OS

    Unchecking the Low Light Compression considerably increases the FPS rate. In addition, moving the Exposure setting slider left or right can reflect on the FPS in a good way. You just have to find the perfect setting for your camera. Mine was: exposure -4, low light compression unchecked.

    Unfortunatelly, that didn't fix the Camera app problem.
      My System SpecsSystem Spec


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