1.    18 Oct 2015 #1

    Error Messages when opening Word

    I'm hoping someone can point me to a way to eliminate the error messages below when my neighbor opens Word, Excel or Powerpoint.

    Background: I helped a neighbor upgrade from Windows 7 to Windows 10. All went well and there were no problems. They had Office XP with Frontpage (yes that is old) loaded on Windows 7 and it worked fine. When you opened it there were no error messages after the upgrade was completed.

    About a week later they wanted a clean install on the laptop because it had been awhile since they ever did that. I helped them do a clean install, Windows 10 Activated successfully so now it was time to reload the applications.

    After we loaded Office XP on the machine we started getting theses messages at the point it was loading. Eventually you would get to the application and it was fully functional.

    I put the screen shots in the picture included in this post. I'm hope someone can give me some pointers where to look to and eliminate the problem.

    Thanks for listening.

    Click image for larger version. 

Name:	Vicki Error.jpg 
Views:	2 
Size:	239.5 KB 
ID:	43352
      My System SpecsSystem Spec

  2.    18 Oct 2015 #2
    Join Date : Aug 2015
    Posts : 610

    The error message is Error 1706 about Setup.hlp or rather PROPLUS.MSI, which cannot be found.

    Seems to me like it again needs the CD/DVD with the Office files on it. Have you tried inserting it again, pointing to it in this dialogue and then hitting Ok?

    Second point: I know there has been a Service Pack 3 for Office XP. Have you installed that one (and newer updates) again? Maybe having all current Office updates helps...
      My System SpecsSystem Spec

  3.    18 Oct 2015 #3
    Join Date : Aug 2015
    Posts : 610

    Apart from that I found 66 Google hits for that problem:

    "Office XP" "windows 10" 1706 "setup.hlp" - Google Search (not all of them regarding Windows 10 though)
      My System SpecsSystem Spec

  4.    18 Oct 2015 #4

    Quote Originally Posted by Joergi View Post
    Apart from that I found 66 Google hits for that problem:

    "Office XP" "windows 10" 1706 "setup.hlp" - Google Search (not all of them regarding Windows 10 though)
    Wow, I guess I should have tried that first. Thanks, I'll see if I can find my answer there.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Getting BSOD multiple times a day, with various error messages
I just built my first computer a few weeks back and have been having a lot of BSOD issues. I'm currently running Windows 10 64 bit which I downloaded from Microsoft.com The BSOD seems to be happening at random times - turning the computer on,...
BSOD Crashes and Debugging
Blank Blue screen with no error messages.
Hi folks, I wonder if anyone has experienced this, it has happened twice since I installed windows 10 in the last two weeks. I have the default blue desktop in 10 and I also have a rather old ATI Radeoon HD 4600 graphics card, though the...
General Support
Who writes Microsoft's error messages?
Who writes Microsoft's error messages? Homer Simpson? "Something happened" Well, duh!
Installation and Setup
I try to sign in, and my computer reboots. No BSOD, no error messages.
So, I just transitioned from Windows 7 to Windows 10, and now I can't access ANYTHING. I can type in my password, and click Next. That's it. It acts like the sign-in welcome screen and it says "(Something) Is not responding. Would you like to reboot...
General Support
Solved MS Word opens with an error message
I have a new Surface Pro 3 with MS Office 10 on it. This is a new machine (2 weeks old.) All Office programs launch properly except Word. When Word is launched (either from a desktop shortcut to the program or by clicking a Word doc) the program...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:42.
Find Us
Twitter Facebook Google+

Windows 10 Forums