New
#371
Don't give up the ship without a fight.
1st off ...no offense but I'm not 100% sure you really represent Norton
As far as Norton fixing this problem .....No not yet, I've got at least 5 phones calls to Norton support, 4 online chats with Norton techs, and have received 2 emails from Norton's telling me this issue is fixed.....and of course the issue is not fixed. I am at level 3 support at this point.....have been for the last 4 days. The techs at Norton have lied, gave me FALSE reports, told me the issue is been fixed at least 4 times since 5/13/16 today is 5/20.16 Called Norton support early this morning.....getting the same run around as I have for the last 7 days!!!! A Norton 3 level tech was suppose to call me last Wednesday ....didn't, then was suppose to call me yesterday....didn't ......Norton support people seem to be the most incompetent Techs I've EVER had to deal with!!!
Thanx Mike...we appreciate your following up!
Not only do their app suck, so does their support...!
@NortonSupport are you a bot or do you actually answer people's questions?
Hi Mike,
We are sorry for the inconvenience. I completely understand how frustrated you are and we will do our best to get this sorted as soon as possible. Please let me know the case number or your email address in the private message so we can investigate this.
Thanks
Charlie
Norton Support
Tune in next Friday for the next thrilling installment ......
I hate telephone support staff as they fall into the classic Dilbert mode (posted here before but just in case
Never argue with idiots
They drag you to their level
Then they beat you with experience.
Good luck, going round the houses!!!