Excel (365) prompts to sign in to verify account - feature disabled...

Could you please check and post a screenshot of your Office licensing status:

Open an elevated Command Prompt. Change (cd) to Office folder:

32 bit Office:
cd "C:\Program Files (x86)\Microsoft Office\Office16"

64 bit Office:
cd "C:\Program Files\Microsoft Office\Office16"

Check licensing status:
cscript ospp.vbs /dstatus

Take a screenshot of Command Prompt and post it here. Notice that Office licensing status does not reveal any sensitive personal data, it is safe to post it here.

Office License Management Tool - Windows 10 Forums

Kari

tfwul said:

The annual subscription should expire early november. I see a 'remaining grace' of 38 days.
Don't know if that has something to do with it though.

No, that is as it should be. The grace period starts counting down from 60 days, when it reaches 30 it jumps back up to 60. No problems there.

The most important thing to see is the two lines highlighted in screenshot of my licensing status, that Office is licenced, and that not relevant error code is "for information purposes only as the status is licensed":



Your issue must be related to your MS account password change, Office being clearly fully licenced. At the moment I have no idea about what the problem could be.

I will do some research, will post if I can find something.

Kari

Thanks. BTW, of course this also applies to Word. When I click on the [Cancel] button below 'This features has been disabled..." then Word/Excel they work fine.
Checking out my Microsoft account: looks normal.
Outlook works fine.
OneDrive works fine.

It's strange ...

I guess the event log error may indicate something: I launched 3x and this event log error (10016) showed up 3 x
No idea what it means.
Sorry.

Later
I also tried to figure out what might be the cause by running "Microsoft Support and Recovery Assistant for Office 365" (SARA). It could not find any issues. Probably this tool primarily is meant for activation issues.

Solved... pheww...

Registry settings (Office 365/2016)
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn
SignInOptions: change to 0
(in my case it was reading '3')

Launch Word or Excel, the sign in bar is not being displayed anymore.
User name is in the titelbar is shown, with an exclamation mark in a triangle, click on it, click on Sign In, and then 'Fix me'.
Exit Excel/Word and relaunch it.



Also see:

https://support.microsoft.com/en-us/...or-in-office-2

I have the same issue. Number 1 of the first post first started happening a couple of weeks ago.

Recently it's first number 2, if I click that away, number 1. If I sign in, it works, I never got the number 3 error. I chatted with MS Support for half an hour last week, they couldn't figure it out either. They had me check the license status as well and do a reactivation. Then they wanted me to reinstall my anti-virus software, that's when I ended the chat, I ran out of time and patience.

So far I've not had any functionality issues. I don't like the nag screens and being forced to sign in. I'll check the above solution later this evening.

Edit: I do not have the above SignIn registry key...

So, I stayed signed in for a couple of days, no issue. I signed out of Office and almost immediately the notice comes back:

Attachment 231333