1.    15 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 1
    Windows 10

    Video Stutters/No Audio When Connected to a Second Screen

    Hello. I'm having this problem on a new Alienware. First off I'd just like to say I hate it. I hate Dell, their products and their customer service. They suck.
    On this new Alienware, Windows 10 OS, almost everything works great.
    My screen flashes black and sometimes stays black until I hit Alt+Tab when I open a folder, or when nothing moves on screen for a while (I both disabled the screensaver and enabled it to turn on after 30 minutes and that doesn't do anything to fix it). I say this because it might help diagnose the problem I want solved.
    The problem I'm here for is this: When I connect an HDMI cable to the back of the laptop and the other end to my TV and try to play a video, it doesn't work. (For clarification all video and audio works fine when not using the TV as a second screen.)
    In Windows Media Player, Media Player Classic and the Default media player windows 10 wants to use, the Video stutters and there is no audiocoming out of the TV. In VLC the video is fine but there is no audio coming out of the TV. I can use my laptop's speakers and have the video play in VLC just fine, but no audio will come through the TV.
    I've been through a bunch of forums and threads, updated all the drivers, defragged my drive, tried other videos and .mp3's. I used my older Alienware (Windows 10 Insider Preview) and it worked perfectly fine.

    So please, someone, tell me what to do to figure this out, or if you know, tell me so I can fix it.

    "Cast to Device", streaming a video to my Xbox One works fine too.
    Last edited by Adlez; 15 Sep 2015 at 20:39.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Solved audio but no video when playing dvd
I recently updated to windows 10 and haven't had too many problems, although my Toshiba video player gives me audio but not video when playing dvds. This isn't usually a problem for me unless I'm somewhere that doesn't give me internet access,...
Software and Apps
Video playback stutters - different problems with different players
Hello! So here's how it looks like with different programs: VLC - video doesn't seem to stutter, audio stutters (stops momentarily about 2 times per second). Computer restart can solve that sometimes. W10 Movies and TV app - video freezes for...
Drivers and Hardware
Trying to find correct drivers for video and audio
I upgraded an older HP Pavilion dv6910us laptop from Windows 8.1 to Windows 10 yesterday and while the upgrade went smoothly, after I logged in I found that the video was using a driver of Microsoft Basic Display Adapter and the sound was using...
Drivers and Hardware
Audio on connected Bluetooth devices
I'm having a weird problem that I can't figure out and it's driving me nuts. All that I'm attempting to do is to listen to the podcasts that I have on my Android smart phone through the speakers on my computer via Bluetooth. This worked in Win 8,...
Drivers and Hardware
Audio/video issues in build 10051 and 10056
Ok I have an HP Spectre XT 15 touchsmart with IDT high definition audio drivers with beats. Recently when installing 10051 build. My sound and video would play fine then after a little bit my sound would start to slow down,crackle and lag. The video...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:05.
Find Us
Twitter Facebook Google+

Windows 10 Forums