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#1
iTunes won't connect to internet with W10
New Dell laptop and everything else works. Have deleted and re-downloaded iTunes 2x. Made sure it's enable in Windows firwall. Even turned off firewall. Deleted McAffee totally. No proxy server is checked. I've googled all day and it seems others are having this problem but I can't find a solution. I'm convinced it's some setting somewhere but I've tried/googled everything. The iTunes diagnostic says iTunes is NOT enabled in firewall, but it is. It will say it's not enabled even if I turn off the firewall off.
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Dell Inc. Inspiron 5558
iTunes 12.2.2.25
QuickTime not available
FairPlay 2.8.30
Apple Application Support 3.2
iPod Updater Library 12.0
Apple Mobile Device 8.2.1.3
Apple Mobile Device Driver not found.
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 0000006DF6D1E8BC
Current user is not an administrator.
The current local date and time is 2015-09-05 16:07:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C5705345-589A-4BB7-A48D-216949D573C2}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {108AA317-E33A-483E-9F64-24414B79997C}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {D971E247-EAEE-4BE5-BED6-4A01F90591D6}
Description: Intel(R) Dual Band Wireless-AC 3160
IP Address: 192.168.1.169
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 05 14:02:38 2015
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 192.168.1.1
Adapter Name: {005DBDBE-ABE5-465F-AFC4-11B1B16FDA3B}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
D: PLDS DVD+-RW DU-8A5LH, Rev DD11
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.2.2.25 (x64) is currently running.
iTunesHelper 12.2.2.25 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently not running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.