Paintshop Pro 2018 will not install/


  1. PoloNut
    Posts : 80
    Windows 10 64 bit
       New #1

    Paintshop Pro 2018 will not install/


    Hi all
    My wifes PC has had Paintshop pro 5 installed for many years - she now wishes to install PSP 2018.
    It will not install, and sites the reason that a previous copy is already in.
    Fair enough, I then uninstalled PSP 5 via programs and features and tried again - no go! - still a message to say previous version in evidence.
    I then used registrar registry manager to get rid of any residual leftovers PLUS ran through with Regedit. Tried again and get same message. I am aware that psp5 was via JASC originally so included that in my trys.
    Is there any other uninstaller worth a go to try, should I do this via safe mode?
    Your input welcomed.
    Thanks

    21H2
    19044.1949
      My Computer
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  3. dalchina
    Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, to thoroughly uninstall a program, as you've already uninstalled it, the trick is to REINSTALL it, then, using a 3rd party uninstaller, use that to start the uninstall. The standard uninstall is followed by the program running a scan for leftovers.

    E.g. Revo Uninstaller, Geek Uninstaller (free or paid).
      My Computers
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  4. SoFine409
    Posts : 1,524
    Win10 Pro
       New #3

    PoloNut said:
    Hi all
    My wifes PC has had Paintshop pro 5 installed for many years - she now wishes to install PSP 2018.
    It will not install, and sites the reason that a previous copy is already in.
    Fair enough, I then uninstalled PSP 5 via programs and features and tried again - no go! - still a message to say previous version in evidence.
    I then used registrar registry manager to get rid of any residual leftovers PLUS ran through with Regedit. Tried again and get same message. I am aware that psp5 was via JASC originally so included that in my trys.
    Is there any other uninstaller worth a go to try, should I do this via safe mode?
    Your input welcomed.
    Thanks

    21H2
    19044.1949
    This may help you KB Corel: How to reinstall and reactivate my product
      My Computers
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  6. PoloNut
    Posts : 80
    Windows 10 64 bit
    Thread Starter
       New #4

    Hi Guys
    thanks for your comments - much appreciated. dalchina followed your suggestion with out success, but will now use Revo in future.
    Bit embarrassing, in that the message received says "previous version" - this I took to mean the earlier Paintshop Pro 5 which had just been removed.
    In reality the message refered to a existing paintshop pro 2018 installation on another of my PC's
    (All my computers are networked) so I can only think that this is the installation refered to. When I checked with Corel, my installation licence is for 'One only'.
    Anyway, thanks for your time and help
    Best regards
    C
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