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Can you post a screen shot of your "free button greyed out".
Here's how you can grab a screen shot that shows the issue and attach it to a new post.
Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
Can you post a screen shot of your "free button greyed out".
Here's how you can grab a screen shot that shows the issue and attach it to a new post.
Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
Hi. Did a full power-down/shutdown - restarted - and still cannot delete the user folder left over from the deleted account.
Bummer.
Looks like I need to consider a Reset your PC. But I'm a bit worried about doing this, too, as some have reported their problems have gotten worse after doing so....
Stumped.
If you have a separate install media, such as a USB, you could do a clean install. Just backup all your libraries, get any drivers you need that 10 doesn't have, if you have any 3rd party installers, back them up too. Very important: software that requires a key(such as Pro versions) should have the codes saved to a file with notepad or word for easy access. Then do your clean install. Just remember during and after installation: Do not enter the Windows activation key, just skip>skip>do this later... Windows will automatically activate, when you go online, and it connects with the servers. Just go to settings>Update and Security>Activation.
No problem David:). Reinstalls are drastic, but after the being in the insider program from October till Build 10240, I have installs down to a science now.
What would be the best option:
1) Use the Settings>Update & Security > Recovery > Reset the PC option
2) Use the media creator to create an ISO and then bootable DVD and perform a "repair"
3) Use the media creator to create an ISO and then a bootable DVD and reinstall
4) Use the media creator to "upgrade" this PC - basically upgrading the Windows 10 to Windows 10
Hello stocktiki,
Do you have your files, photos and documents backed up? Because I have everything backed up on my EXTERNAL HARD DRIVE, I chose to do a clean install using this tutorial.
Windows 10 - Clean Install
This might not be the best option for you. Wait and let Cliff S. reply. He has a lot more experience than me.
It looks like he is offline, be patient.