I found that there are different versions of the Media Creation Tool and that was the reason I couldn't get "Keep files and apps" on the first try. Version 10.0.10240.16480 was the problem. Version...

Thanks Bree, I was able to stop update from trying to install 1607. Just as curious to me is that Microsoft finally sent the update to 1607 to my desktop running Win10 Pro. It also ended by stating...

I tried a clean boot and still no luck.

I'm not sure how to relate Win 8.1 solutions to Win 10 but I am gong to try the clean boot method and see what happens. the majority of info I found was by doing a Google search on differently worded...

Current: Win10 ver 1511 build 10586.589
Acer laptop Intel Pentium P6100 2GHz, 4GB ram

About a month ago I tried to update to ver 1607, but it restarted to a black screen with the dots going...