Isn't it suspicious that the touchpad stopped working right after a Windows update, an update to a version which you said has been known to be problematic? And doesn't the failure of System Restore...

There are no mouse settings in BIOS

The touchpad also did not work in BIOS

...

Doesn't the fact that the mouse driver does not show up in Device Manager suggest that this is something beyond an inadvertent enable/disable switch?

Like, in the past I could go into the mouse...

And how do I "confirm your mouse is not disabled in BIOS"?

Also, I'm not sure if this makes a difference, but if I plug in an external mouse via USB, the external mouse works as expected.

So, upon further inspection, I'm not sure the System Restore ever successfully ran. I tried to run it again, and this time I noticed when the computer restarted, there was a message saying that...

Ok, it looks like there was an update I was unaware of (KB5000802) that happened right before the issue started.

However, the solution presented on the link you shared did not solve my problem.

Installing the driver directly from the HP website did not solve the problem

On the physical pad itself? There is no yellow light, nor do I think there is even a LED light to be lit up (it has never lit up before).

There is no other mouse plugged in.

The Touchpad mouse on my HP Envy m6 Sleekbook has suddenly stopped working. I am not aware of any specific action I took which led to this happening.

If I go to device manager, the touchpad driver...

As I mentioned in post #47, I ended up needing to do a full reset - I reinstalled windows from a usb drive with the Media Creation Tool. The latest version of Windows was installed with this - I am...

Cool. I will give kudos and mark as solved...

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sfc and dism scans look clean

v2 log:
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So, in the process of trying to uninstall the drivers and get ready for an in-place upgrade, things got thoroughly fubar'd with the laptop. BSOD on every boot, even in safemode. So I just decided to...

great, thanks! I will work on this over the next day or so.

I have a a path to the sys file (c:\windows\system32\drivers\jnprns.sys) but it looks like the commands need a path to a .inf file?

Is there a way to uninstall drivers outside of the device manager? Though the command prompt? Again, I cannot find the juniper driver in the device manager, although I do know the file path to the...

Ok, I will try the uninstall driver/clean boot/in-place upgrade repair option.

I am still having trouble finding the Juniper Network Agent Driver (jnprns.sys) in device manager to uninstall. I see...

Hmm so after all of that the only option is to refresh/reset windows?

I just did a full reset a few months ago.

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CBS.log - Google Drive
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Done:

Microsoft Windows [Version 10.0.19041.508]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some...

Do you want me to do all of those other things too before uploading the v2? There were a few "overnighters" there so it will take a while.

Which do I download? There are several items with "ralink" in the title but none of those say Windows 10 under "products".