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Type: Posts; User: Louise M

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  1. Replies 53 Views 313,250

    Yes, thank you. The start button has been...

    Yes, thank you.

    The start button has been working, in between freeze ups, since the forced shut down on page 2.

    I thought it best to continue the conversation started here. I've browsed the...
  2. Replies 53 Views 313,250

    Hello again. The help I got was simply to...

    Hello again.

    The help I got was simply to remove Kaspersky for windows 7 & install the new version for windows 10. No geek squad.
    Actually, my guy said you guys are the best for help with...
  3. Replies 53 Views 313,250

    No, I can't. I'm getting help tomorrow. ...

    No, I can't. I'm getting help tomorrow.

    Thanks again & good luck.
  4. Replies 53 Views 313,250

    I now know that Kaspersky does have to be...

    I now know that Kaspersky does have to be updated, regardless.

    A prompt to turn off any firewalls before downloading windows 10 would have been nice, though.

    I'm still undecided on keeping...
  5. Replies 53 Views 313,250

    I can't even open Kaspersky. Whether I click a...

    I can't even open Kaspersky. Whether I click a short cut or go to the file, I get a flicker on the screen & then... nothing. When I right click I get a menu, choose "settings", to disable it, &...
  6. Replies 53 Views 313,250

    Thank you for your help. Sorry, I had to take...

    Thank you for your help.

    Sorry, I had to take care of something, but I was able to shut down 3 times. The start button worked the first time, but the menu took some time to appear. It's still...
  7. Replies 53 Views 313,250

    Computer is still "running" something, even...

    Computer is still "running" something, even though the screen is black. To restart it I'll have to hold the power button down to turn it off, but that's not a proper shut down.
  8. Replies 53 Views 313,250

    Welp. I tried shutting down by following...

    Welp. I tried shutting down by following ArtShapiro's suggestion. Screen went black, but power button is still illuminated.
  9. Replies 53 Views 313,250

    I'm sorry, but this is so frustrating & the post...

    I'm sorry, but this is so frustrating & the post had slipped to the bottom with no response. ctrl-alt-delete does nothing, though it never has. I tried the right click on the start button & after...
  10. Replies 53 Views 313,250

    Looks like you're only interested in helping...

    Looks like you're only interested in helping people who want windows 10.
    I guess I made another mistake by asking for help here.
    My first mistake was downloading windows 10.
  11. Replies 53 Views 313,250

    Windows 10 won't let me open the start button, or anything else.

    I have limited use of someone else's computer to request this help, because my laptop is completely useless since upgrading to Windows 10. The start button does nothing when I click on it. I can't...
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