I did as you suggested and downloaded that program. What I got appears to be the answer. I don't know the first thing about backing up my files on my computer, so I simply clicked the back up option...

Thanks for the suggestions everyone! I tried one method so far with no results. I'll try the others and see what I come up with. I really appreciate the replies!

Hey, guys, I really hope you can help me!
I'm not as computer savvy as I want to be, so I have no idea how to solve this issue.

I'm running Windows 10 on my desktop, which is an HP Pavilion. It's...