True ... the Bluetooth mouse is working ok as well as the wired keyboard. But we just need to know what causing this USB receiver lagging. We managed to update 8 firmware from Dell BUT none of them...

This laptop has 3 USB ports. One is used for a docking station. We tried plugin the USB receiver at the back of the laptop as well on the left hand side of the laptop. The user is left handed. We...

Hi there

We have this issue on one of our machines. It has a lag on the mouse as well occasionally on the keyboard as well. The mouse and keyboard are using a single USB receiver. It's random but...

We did the following:
1. Run intensive diagnostic for the disk on BIOS > Result: all pass meaning nothing wrong the physical disk
2. We did turn off the Windows notification > Still has 100% spike...

Hi there

After upgrading from Windows 7 to Windows 10, we are having an issue on one of the device in relation to opening Mail (Microsoft Outlook 2016) icon in Control Panel. It didn't open the...

Hi Jimbo. That's what I told originally about there will be nothing go wrong with Intel driver. Since the machine is iMac running bootcamp on Windows 10 that's a challenge. Looks driver specific to...

UPDATE: I didn't see the Intel Corporation Driver Update for Intel Pro Graphics 5200 anymore from the Windows Updates. Strange !!! Looks good now so for no crash.

Hi David

The challenge is that once the driver installed, the machine crashed. Then Windows reboot and loads to Recovery option (I put USB recovery on the USB) otherwise just keep in the loop and...

That's what I did - option 3. For some reason when you Check Updates ... the driver is always showing up and downloading/installing automatically. :(

BTW this machine is Windows 10 Home version....

Hi there

We got the crashed on machine running on Windows 10 started on last Wednesday and it's been working well for almost 1 month. After troubleshooting and restoring, we came across it's...