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  1. Thread: Windows backup/restore and file history by JBR123
    Forum: Backup and Restore
    Replies 18 Views 5,918

    Ah, perhaps as I expected: an inclination to...

    Ah, perhaps as I expected: an inclination to 'upgrade' to W11?
    I have nothing against it, but I'm used to W10 and (at my time of life!) I don't want to have to get used to something else.
    I shall...
  2. Thread: Windows backup/restore and file history by JBR123
    Forum: Backup and Restore
    Replies 18 Views 5,918

    I agree. Macrium for full backup, FreeFileSync...

    I agree. Macrium for full backup, FreeFileSync to copy files.
  3. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    Thanks again. It is reassuring that there are...

    Thanks again. It is reassuring that there are people like your good self who are willing and able to help the less experienced such as myself. I'll have a look at Macrium Reflect (Free).
  4. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    I've now done a backup using the (old) Windows 7...

    I've now done a backup using the (old) Windows 7 option, which worked perfectly. What's more, choosing the folders I wanted to include (and exclude) seemed to be easier. and there was also the...
  5. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    Well I've done as you suggested: turning the File...

    Well I've done as you suggested: turning the File History off, rebooting and then turning the feature back on. I also formatted the external HDD again so I could start again to see if things work...
  6. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    Yes, it is strange. However, at least it now...

    Yes, it is strange. However, at least it now seems to be backing up. Incidentally, although I can now access More Options again which might suggest that it has finished saving, the HDD is still...
  7. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    OK, I have done that. The new folder contains...

    OK, I have done that. The new folder contains only a single small file (of 32kB). The external HDD is spinning and has been for over 5 minutes now. I would have thought that backing up only that...
  8. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    Thanks, Telepro, for your very prompt response. ...

    Thanks, Telepro, for your very prompt response.

    Yes, I had formatted the external HDD using this computer and I have just copied a small file from my desktop to the external HDD using drag and...
  9. Thread: Windows 10 File History backup not working by JBR123
    Forum: Backup and Restore
    Replies 14 Views 95,328

    Windows 10 File History backup not working

    I want to back up my Windows 10 laptop using the built-in Windows back up facility. All of the advice I have read on the internet suggest the use of File History.

    I have a Western Digital 500GB...
  10. Replies 32 Views 234,320

    I'd just like to mention that since removing...

    I'd just like to mention that since removing Avast and relying solely on Windows Defender, I have had no repetition of my earlier problems and, touch wood, no nasties. I am, however, careful which...
  11. Replies 32 Views 234,320

    I'm afraid that the problems returned, so I...

    I'm afraid that the problems returned, so I telephoned John Lewis's technical support line. It seems that Tedwards was quite correct about Avast: JL told me that the best thing to do would be to...
  12. Replies 32 Views 234,320

    Further to my last, I have just removed McAfee...

    Further to my last, I have just removed McAfee and installed Avast (free). Immediately, I noticed that the laptop would not shut down correctly: the screen went black but the power button remained...
  13. Replies 32 Views 234,320

    Thanks Tedwards. I am running McAfee; the AV...

    Thanks Tedwards.
    I am running McAfee; the AV programme that came with the computer - a trial version. It has ten more days to run and, after that time is up, I intend to download a free AV...
  14. Replies 32 Views 234,320

    Interesting. I'm hanging on to this laptop for...

    Interesting. I'm hanging on to this laptop for now as, although John Lewis has said they'll replace it, this model is no longer in stock and anything similar that they do have in (HP, mainly) is...
  15. Replies 32 Views 234,320

    Thanks for the additional information. As John...

    Thanks for the additional information. As John Lewis have said they will replace the product, I don't really need to go to a lot of trouble now.
    My only remaining question is which alternative...
  16. Replies 32 Views 234,320

    I contacted John Lewis technical support this...

    I contacted John Lewis technical support this afternoon and, after a full explanation of the problem and a few questions from them, they said that there was obviously something wrong with the laptop...
  17. Replies 32 Views 234,320

    Sorry to raise this again, but the problem has...

    Sorry to raise this again, but the problem has re-occurred so I e-mailed Toshiba again.
    Contrary to their earlier help, I received a businesslike response stating that they don't bother with...
  18. Replies 32 Views 234,320

    I don't suppose anyone's interested but, just to...

    I don't suppose anyone's interested but, just to put this to bed, I have e-mailed Toshiba who were good enough to send me a display driver update. I have now installed this and the display is...
  19. Replies 32 Views 234,320

    Thank for the reply Maxiq. There seem to be...

    Thank for the reply Maxiq.
    There seem to be several methods of addressing the problem there, many relating to old computers. The annoying thing is that mine is a little over one week old and...
  20. Replies 32 Views 234,320

    Sorry. I know I joined several weeks after this...

    Sorry. I know I joined several weeks after this thread may have been considered closed, but I'd be really interested to hear if anyone has resolved this sort of problem.
  21. Replies 32 Views 234,320

    Hi, I'm new and am having the same problems. In...

    Hi, I'm new and am having the same problems. In my case, my laptop is only one week old and had Windows 10 pre-installed.

    In my graphics card properties window, I am reading the following...
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