Thanks for the quick reply. I don't have a boot disc/usb unless i could download one to my xp pc. Then don't i have to get in to my laptop to do a clean install? I really am a novice.

Mike

Recently upgraded from 8 to 10 after a factory reset. Password confusion and now I'm locked out. Have tried the MS password reset form that kept going blank (hidden?) - I don't have an xbox, a credit...