Deleting the two files in safe mode fixed the problem. Many thanks much appreciated

Thank you will try safe mode. I have managed to download the 64bit ISO file in the virtual machine so no big panic. Will try on the windows 7 machine as you suggest and download the 32bit ISO. Again...

Thank you $Windows~BT$ can be deleted but $Windows~WS$ says open in another program I think it's "application experience" tried stopping the service but that did not help. The download does seem to...

Not another machine but I do have a virtual machine which I am now going to try - will keep you posted. Thank you for all your trouble so far

Ran the batch files rebooted but no joy - As I said originally the process was working until I aborted. Since then I keep getting the message "problem starting setup". I even tried restoring to an...

Tried that but I still get the same response!!! Any other ideas please

Hi downloaded MediaCreationToolx64.exe and ran it. It was downloading successfully but due to unforeseen circumstances I had to abort it. I have tried to run it again but keeps telling me "There was...