That's a good tip about the Windows 10 upgrade tool. I was under the impression that it wouldn't work until I'd seen the icon appear on the desktop, but if you say it will work without doing this...

I was more than a little frustrated by what I found. Here's the complete discussion I had with Microsoft's rep just a moment ago.

Hi, thanks for visiting Answer Desk! I'm Kiah A.
8:24 pm


I...