Anyway, problem is now solved. I posted a thread on the this forum and eventually somebody suggested a solution that worked.

If random people posting on this forum know enough about windows that...

Problem solved. I was able to completely reset my computer to the factory pre-sets.

By repeatedly forcing it to shut down in the middle of the startup routine I was able to access the trouble...

Success. I was able to completely reset my computer to the factory pre-sets.

By repeatedly forcing it to shut down in the middle of the startup routine I was able to access the trouble shooter....

Thanks. I'm trying something else that seems to be working. I forced the computer to power off in the middle of the startup process a couple of times. Then, when I started back up, it allowed me...

OK, that has worked (so far). I forced it to power off while in the middle of the startup process a couple of times. Next time I started up (didn't count how many times) it gave me the option to...

I don't have a system restore USB flash drive.

Thanks, but I've tried all of those already. None of them work. Ctr+alt+del does nothing. I can't access anything out of the start menu because clicking doesn't work. And I don't have a login...

Computer spontaneously catches on fire = hardware problem, take it back to the store.

Program on the computer connects itself to the internet, automatically installs a bunch of updates, then...

My windows is completely frozen. Key strokes don't work. The cursor moves around the screen but clicking things doesn't work. ctr+alt+del doesn't do anything.

When I shut down manually and...

Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."

If it is an OS problem, and I want to re install the OS, how would I even do that? Everything is frozen to hell.

Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like the Ebay app. Transferred some documents,...