No never log onto MS account.

Another odd thing. When running Norton 360, it gets hung on candycrushsega. (much more to the line than that) yet I did a search and nothing comes up for candy crush.

ccleaneup didn't work. Here are some of the files.

Fairly regularly I clean out temp and prefetch, then run security. So annoyed I can't delete them. I will try the ccleaner and/or disk cleanup

Yes ran as admin. When tool was complete, went to temp folder and all the files were still there. Tried to delete but same message. So this is where I'm confused. This laptop had Win7 and did the...

Thanks for responding. I ran the tool, but it didn't remove any of the files.

I have 19 items in my temp folder that will not delete. They all start with AppX. When I try to delete, I get a can't delete in use by another file message.

I have tried searching the items but...