Thanks Bazz for taking the time to respond. I finally figured out how to log onto my Windows 10 Laptop-no help from Microsoft. By using the shift + FN + the special character that was in my password,...

Thanks for responding. I saw these instructions before, but assumed that you need to be able to log into Windows 10 to access the start menu...my problem is: I cannot access the start menu because I...

On 08/07/2015 I upgraded my laptop from Windows 8.1 to Windows 10. I cannot log onto my lap-top. On my Windows 8.1 log-in screen, my account was *removed*
When Windows 10 was installed, the log-in...