1. Joined : Nov 2016
    Posts : 3
    Windows 10.0.14393.35
       4 Weeks Ago #1

    Requires many minutes to Boot Up


    I upgraded to Win 10 about 8-9 months ago. Everything worked wonderful. About 3 months ago, Win 10 became so unstable that I had to reformat the HD and reinstall Win 10. After updates, everything worked wonderful. Now, just within the last 3-4 weeks, it takes 5-10 minutes to boot up the machine.
    Once it boots, it seems to work fine. If I leave the computer on and it goes to sleep, when I come back, it will take 5-10 minutes to come back to life (what I mean by this is that the screen will light up, I get the DELL logo and it just stays that way until some undetermined time is completed and then I get the Windows logo and it comes back to my desktop. About 75% of the time, after the 5-10 minutes, I get a message something like this: 'The computer has run into a problem and needs to be restarted. Data is now being collected to send to MS.' Then the computer will go into the restart and I will have to wait another 5-10 minutes. My background data will show the type of machine etc.
    Any suggestions?
    Dan
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,234
    Win 10 Pro (1607)
       4 Weeks Ago #2

    Hi, please download and run Crystal Diskinfo (free/install/portable) and post the single screenshot of the main GUI which will give a clear Good/Caution/Bad indication based on your SMART parameters.

    If it reports Good, then
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:

    If no problems are reported
    download and run Bluescreenview (free) and advise what it reports as a quick view of possible BSODs.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 3
    Windows 10.0.14393.35
       4 Weeks Ago #3

    Hello dalchina. I ran Crystal Diskinfo and it said Good. Ran chkdskC:/F and found no problems to fix. In the process, trying to boot in 'safe mode' (which I never found) I ran across a Diagnostic program from Dell. I ran it full, took about 2.5 hours and it found nothing. I ran Bluescreenview and it indicated that I had 9 crashes back and forth between "Critical Process Died" and Kernel Data Inpage error." Critical Prosess caused by "mtoskrnl.exe" and Kernel Data caused by "srv2.sys."
    Here is screen shot.






    DanClick image for larger version. 

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      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 3
    Windows 10.0.14393.35
       4 Weeks Ago #4

    I did not give you the results. Sorry, I wanted to see if I really could post the screen shot.
    The results are, "no change." There seemed to be a fix early on as I could turn off and wait 15-30 seconds and then turn back on and it would boot in about 30 seconds. I did that several times and it continued to work. However, this afternoon I left it on for about 4 hours and when I came back to "wake it up" it ran for about 4 minutes then I got the message something was wrong, gathered information and it turned off and began to boot up. That total process took 11 minutes and 13 seconds. Dan
      My System SpecsSystem Spec


 


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