New
#1
Can previous windows version restore happen automatically?
I help a friend with her computer, and gave it a good clean up, disk clean, virus and malware scan, privacy scan, emptying histories etc. and installing the Windows Malicious software tool. She had her online banking hacked and the fraud squad wouldn't let her have online banking access until she had the computer cleaned up. It actually seemed very clean to me.
She put it on Sleep overnight, and says that when she opened up in the morning, there was a message saying the previous version of windows was being restored, and it was up to about 71%. She says she then turned it off properly, restarted and it said the same thing. I got her to do another restart. This time, the message was saying that the utility she was trying to use was not available, and to insert a CD or stick with the resource on it. Sorry, she is very vague, which makes it difficult to troubleshoot over the phone! Anyway everything appears to be working now, she got back her normal Windows 10 desktop.
So my question is, did anything I do during clean up possibly trigger a return to Windows 8? (her previous system). Would that be the resource the computer was looking for?
Or is she fibbing when she said she didn't touch anything after I left lol? She's done that before, she tends to get very frustrated and start clicking on things and deleting things all over the place.
TIA