System Image Problem

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  1. Posts : 2,832
    Windows 10 Pro X64
       #51

    Hi,

    On behalf of the forum community, may I ask if TS is willing to post back describing how his problem was resolved ?

    TIA,
      My Computers


  2. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #52

    fdegrove said:
    On behalf of the forum community, may I ask if TS is willing to post back describing how his problem was resolved ?
    The issue is not resolved yet - there are still some things that need to be done.

    • Win10 was clean installed to get a running Windows system
      The System image is still not restored.
      Nick suspects it might be a bad image. I'm not fully convinced yet.
      That's why I wrote post# 48 - a nth attempt to put the image on some disk.

    • There is licensed software that needs to be installed on the machine
      Nick hasn't said whether the keys are anywhere other than the System image (packaging)
      I know the System image VHD can be mounted
      - What I don't know is:
      -- how the keys can be extracted from the registry
      -- if the keys are encoded
      -- how many software packages need a key or what they are

    • Data needs to be retrieved from the System image (which is where this thread really started).
      Due to the Clean install - there is more data to be retrieved than the original eMail backups.
      This can be done from the mounted System image VHD, if it is not a bad image (I think the SysRes part is what is causing the restore to fail, not the Windows part)


    I suggested that Nick start a new thread for the restoration part of this issue, mainly due to the length of my posts
    A new thread would untangle the attempts to restore the image from getting the data and more members might offer help.
    Both threads should point to each other for continuity.

    Bill
    .
      My Computer


  3. Posts : 167
    Windows 10
    Thread Starter
       #53

    Ok, the clean install is updating Windows right now,so I'm writing using my phone, laptop is too slow.

    The original install was a free upgrade from a lined copy of 8.1. So the keys are stored at MS. I created a flash drive that houses the install package of 10, with some vitals, so I can access the keys. I can also boot to the flash drive. I guess that keys, you talk about, are the registration keys?

    Now as far as restoring the image to another disk would be impossible for me to do, I don't have another SATA disk, and I can't go out and buy one. The drive that the image is on does have other files on it.
    --
    Nick
      My Computer


  4. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #54

    caddman6425 said:
    Ok, the clean install is updating Windows right now,so I'm writing using my phone, laptop is too slow.

    The original install was a free upgrade from a lined copy of 8.1. So the keys are stored at MS. I created a flash drive that houses the install package of 10, with some vitals, so I can access the keys. I can also boot to the flash drive. I guess that keys, you talk about, are the registration keys?

    Now as far as restoring the image to another disk would be impossible for me to do, I don't have another SATA disk, and I can't go out and buy one. The drive that the image is on does have other files on it.
    --
    Nick
    I'm referring to the 3rd software keys, such as Adobe. They would be in the registry in the System Image. You might also should have them either on the original packaging or in an email if the install media for that 3rd party software was a digital download instead of a physical disc.

    I was thinking of using the HP Pavillion disk - I rarely ask members to spend their hard earned cash
    I don't know what is on that disk though ... there is only about 1 GB free. You probably have other data on it and that means you cannot use it for the Restore. If it only contained the HP Recovery partition (Win8.1 as originally installed on the box), then you could use it.

    System Image Problem-nicksdisks-b.png

    After looking at the screen shot you posted, I don't think this is worth the effort (moving data off of that drive to one of your other external drives). It was an alternative idea ... thinking out loud. There is no guarantee that the Restore would work any better on that drive than the drive you've already tried. So consider this a non-option.

    Bill
      My Computer


  5. Posts : 2,832
    Windows 10 Pro X64
       #55

    Hi,

    OK, so far so good then. Thanks for taking the effort, both of you. :)

    Some free disk space is going to be needed for the full back up before the old system image can be launched though.

    Keeping me fingers crossed,
      My Computers


  6. Posts : 167
    Windows 10
    Thread Starter
       #56

    The saved emails are in there also. I guess I relied too much on a system image.

    The HP Pavillion disk is a partition and it's 15 GB, but when there is the Vista restore saved there, there is only 1 GB free.

    You know, the only thing that I can't replace and need are the saved emails, I lost them and that's why I did the system restore in the first place.
      My Computer


  7. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #57

    Thanks, I was focusing on both the licenses and your data. If it's only data, that makes it a lot easier.

    Let Windows catch up with the updates. There shouldn't be too many because of cumulative updates, but it might take some time and the system will probably restart a few times.

    When the system is up-to-date, you can try to retrieve the eMail archive from the System Image. I think you will be able to get them.
    I'll post steps for that later ... one step at a time

    What eMail client do you use? That will help me understand what needs to be salvaged from the System image.

    I will be off the forum for a few hours, will check your thread later tonight.

    Thanks,

    Bill
    .
      My Computer


  8. Posts : 167
    Windows 10
    Thread Starter
       #58

    I use Microsoft Office Outlook
    --
    Nick
      My Computer


  9. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #59

    Thanks Nick.

    Your PM mailbox is full, we'll talk on Fri as planned. We should return to your thread for that session (PMs don't allow screen shots or file to be uploaded)

    To bring anyone else up to date.
    Nick clean installed Win10 on disk 0 - fully updated
    made a Macrium backup
    tried unsuccessfully to restore the System image
    restore the Macrium

    These were things discussed earlier in Nick's thread - so far all is going according to plan
    ... except for actually restoring the image

    We'll pick it up from there unless, while I sleep, Nick reports that he successfully restored the image some other way .
      My Computer


  10. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #60

    A few preliminary pieces of information

    • Hyper-V
      This prepares the way to use a Virtual Machine (VM) to use the VHD in the System Image.

      1. Check virtualization in the firmware (BIOS or UEFI)
        Boot to firmware and locate virtualization
        Open the Processor submenu
        -> Processor settings menu might be deeper on the menu under Chipset, Advanced CPU Configuration or Northbridge.
        If Intel Virtualization Technology (aka Intel VT-x) is enabled, exit out of BIOS without saving changes
        Otherwise, enable VT-x, exit BIOS saving changes

      2. If you have Win10 Pro (Hyper-V is not available on Win10 Home)
        Is Hyper-V enabled in Turn Windows Features on or off - to find out
        Press WinKey (System Image Problem-winmenu-1.png)+X to open the Windows Quick Access menu
        Select Programs and Features (Pgms&Feats) -> top menu pick
        Select Turn Windows Features on or off in the left pane
        Place a tick mark in the Hyper-V check box if it is not already selected
        System Image Problem-p-f_hyper-v.png
        -> If it will not turn on or is inactive (grayed out), then your hardware might not support Virtual machines or it is not enabled in BIOS

        If Hyper-V was already enabled, Cancel out of Pgms&Feats
        If you enabled Hyper-V, OK out of Pgms&Feats
        A system restart might be required

      3. If you have Win10 Home - you can use Macrium Reflect VM.
        I'm not well-versed in Macrium virtual machines, so I'll have to look for instructions



    • I'd also like to see your Disk Management

      1. Download dmDskmgr-vg.zip (contains dmDskmgr-vg.mmc)

      2. Open the compressed folder, dmDskmgr-vg.zip
        Double click dmDskmgr-vg.mmc to launch it
        Press the Open button if prompted Do you want to open this file?
        Answer yes to the User Account Control prompt

      3. Press Alt+PrtScn to grab a snapshot of just the Disk Management window
        Open Paint and Ctrl+V to paste it, then save the image

      4. Attach the image to a new post



    • Create a new folder named sysimgUsers on your C: drive
      Answer Yes to the UAC if prompted

      Mount the System Image VHD
      Copy your old User profile in the System image VHD to C:\sysimgUsers
      -> after copy example C:\sysimgUsers\Nick

      Press WinKey (System Image Problem-winmenu-1.png)+X to open the Windows Quick Access menu
      Select Command Prompt (Admin)
      Enter the following commands
      cd C:\sysimgUsers
      dir /a /s > %TEMP%\dmOutput.txt
      exit

      Attach dmOutput.txt to a post.
      See: Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums

      You can paste this string into the open file box of the upload dialog and press upload:
      %TEMP%\dmOutput.txt

      or press browse and put %TEMP% in the location field then select dmOutput.txt in the list of files in %TEMP%

      Note: %TEMP% (User Environment Variable) is a shorthand way of getting to C:\Users\Nick\AppData\Local\Temp
      My Computer


 

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