Windows event viewer error 7024 7031 every minute


  1. Posts : 3
    windows 10
       #1

    Windows event viewer error 7024 7031 every minute


    I am getting the following system errors in the event log every 60 seconds . Any suggestions on how to troubleshoot? THanks!

    Here is system info dump:
    Code:
    OS Name    Microsoft Windows 10 Home
    Version    10.0.18362 Build 18362
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    
    System Manufacturer    Gigabyte Technology Co., Ltd.
    System Model    AB350-Gaming
    System Type    x64-based PC
    System SKU    Default string
    Processor    AMD Ryzen 5 1600 Six-Core Processor, 3200 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date    American Megatrends Inc. F31, 5/6/2019
    SMBIOS Version    3.2
    Embedded Controller Version    255.255
    BIOS Mode    Legacy
    BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.
    BaseBoard Product    AB350-Gaming-CF
    BaseBoard Version    x.x
    Platform Role    Desktop
    Secure Boot State    Unsupported
    PCR7 Configuration    Binding Not Possible
    Windows Directory    C:\WINDOWS
    System Directory    C:\WINDOWS\system32
    Boot Device    \Device\HarddiskVolume1
    Locale    United States
    Hardware Abstraction Layer    Version = "10.0.18362.387"
    User Name    
    Time Zone    Eastern Standard Time
    Installed Physical Memory (RAM)    16.0 GB
    Total Physical Memory    16.0 GB
    Available Physical Memory    9.27 GB
    Total Virtual Memory    18.3 GB
    Available Virtual Memory    8.73 GB
    Page File Space    2.38 GB
    Page File    C:\pagefile.sys
    Kernel DMA Protection    Off
    Virtualization-based security    Not enabled
    Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions    Yes
    Hyper-V - Second Level Address Translation Extensions    Yes
    Hyper-V - Virtualization Enabled in Firmware    No
    Hyper-V - Data Execution Protection    Yes

    Here is the two records from event viewer, get these every 60 seconds.

    Code:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
      <EventID Qualifiers="49152">7031</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8080000000000000</Keywords>
      <TimeCreated SystemTime="2019-11-23T03:24:22.566876700Z" />
      <EventRecordID>300632</EventRecordID>
      <Correlation />
      <Execution ProcessID="944" ThreadID="14352" />
      <Channel>System</Channel>
      <Computer></Computer>
      <Security />
      </System>
    - <EventData>
      <Data Name="param1">WMI</Data>
      <Data Name="param2">1</Data>
      <Data Name="param3">60000</Data>
      <Data Name="param4">1</Data>
      <Data Name="param5">Restart the service</Data>
      <Binary>57004D0053000000</Binary>
      </EventData>
      </Event>The WMI service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
    
    The WMI service terminated with the following service-specific error: 
    
    The system cannot find the path specified.
    
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
      <EventID Qualifiers="49152">7024</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8080000000000000</Keywords>
      <TimeCreated SystemTime="2019-11-23T03:24:22.566876700Z" />
      <EventRecordID>300631</EventRecordID>
      <Correlation />
      <Execution ProcessID="944" ThreadID="4248" />
      <Channel>System</Channel>
      <Computer></Computer>
      <Security />
      </System>
    - <EventData>
      <Data Name="param1">WMI</Data>
      <Data Name="param2">%%3</Data>
      <Binary>57004D0053000000</Binary>
      </EventData>
      </Event>
    Windows event viewer error 7024 7031 every minute Attached Files
    Last edited by Brink; 23 Nov 2019 at 12:45. Reason: code box
      My Computer


  2. Posts : 679
    Windows 10
       #2

    Have a look at the two services,

    'Remote Procedure Call'
    'IP Helper'

    They are WMI's dependencies in Windows Services and need to be running too
      My Computer


  3. Posts : 3
    windows 10
    Thread Starter
       #3

    Yeah, they are both running.
      My Computer


  4. Posts : 679
    Windows 10
       #4

    Disable all Hyper V services if you can.
    Maybe look at getting a 20 pin TPM module for your motherboard. Enhances the boot up security. Theyre only cheap. Asus one was about 6 quid, $10 last time i looked

    - - - Updated - - -

    I hope you manage to sort out the problem bud. Not entirely sure what motherboard you have so anything i mentioned yesterday, could be wrong.
    Secure boot would be the first option to choose, if your motherboard supports it. That would mean starting again. Let us know how you get on with this
      My Computer


  5. Posts : 3
    windows 10
    Thread Starter
       #5

    OK thanks. I have a gigabyte ab350-gaming. Pardon my confusion, but how does this TPM card address my problem?
      My Computer


 

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