1) Open file explorer > this PC > C: > in the right upper corner search for live-kernel-reports and see if there are any: USBXHCI.dmp > post one drive or drop box share links into the thread
2) The logs displayed that the computer was having some recent BSOD however there were no dump files.
3) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
4) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
5) Open administrative command prompt and type or copy and paste:
a) sfc /scannow
b) dism /online /cleanup-image /restorehealth
c) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
d) chkdsk /x /f /r (run this command on all drives using the syntax chkdsk /x /f /r C: or chkdsk /x /f /r G: and change the drive letter to the applicable drive.
This may take many hours so plan to run overnight.
C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another process.
Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
Type: Y
reboot
6) Use the information in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post one drive or drop box share links into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials
7) Check the BIOS: BIOS Version/Date American Megatrends Inc. 206, 9/2/2015
Upgrade the BIOS to the latest version:
Version 208
2016/02/172.98 MBytes
BIOS 208
Fix the hardware ID
8) Uninstall Spider Player if possible during the troubleshooting process. If it is a necessity indicate that in the thread.
9) Run HD Tune on all drives:
http://www.hdtune.com/
Post images into the thread for the results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan
10) In the left lower corner search type: msconfig > click boot tab > click advanced options > post an image into the thread of the BOOT advanced options window
Code:
Event[1689]: Log Name: System
Source: Microsoft-Windows-Ntfs
Date: 2018-03-29T16:25:35.791
Event ID: 98
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: strat4playPC
Description:
Volume G: (\Device\HarddiskVolume7) needs to be taken offline for a short time to perform a Spot Fix. Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
Code:
Event[1700]: Log Name: System
Source: Disk
Date: 2018-03-29T16:27:31.204
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: strat4playPC
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
Event[1701]:
Log Name: System
Source: Disk
Date: 2018-03-29T16:27:31.204
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: strat4playPC
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
Event[1702]:
Log Name: System
Source: Disk
Date: 2018-03-29T16:27:31.204
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: strat4playPC
Description:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
Code:
Event[1698]: Log Name: System
Source: Disk
Date: 2018-03-29T16:26:54.215
Event ID: 153
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: strat4playPC
Description:
The IO operation at logical block address 0x3d69ff8 for Disk 1 (PDO name: \Device\00000074) was retried.
Event[1699]:
Log Name: System
Source: Disk
Date: 2018-03-29T16:27:14.668
Event ID: 153
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: strat4playPC
Description:
The IO operation at logical block address 0x3d69ff8 for Disk 1 (PDO name: \Device\00000074) was retried.
Code:
Event[1303]: Log Name: System
Source: Application Popup
Date: 2018-03-29T07:22:24.215
Event ID: 26
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: strat4playPC
Description:
Application popup: Spider.exe - Bad Image : C:\Program Files (x86)\Spider Player\Plugins\bass_aac.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.
Event[1304]:
Log Name: System
Source: Application Popup
Date: 2018-03-29T07:22:32.231
Event ID: 26
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: strat4playPC
Description:
Application popup: Spider.exe - Bad Image : C:\Program Files (x86)\Spider Player\Plugins\bass_ac3.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.
Code:
3/30/2018 1:12 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff800998a3f8e
P4: ffff81014e4a6800
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\032918-27984-01.dmp
\\?\C:\WINDOWS\TEMP\WER-127343-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER938B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER98CB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER98DC.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_3bad8c197ada4d4d563f8ef22ceb6de0d46775_00000000_cab_03a312cd
Analysis symbol:
Rechecking for solution: 0
Report Id: 7616f0cf-43c1-489d-bce9-cfdc3f1b311a
Report Status: 2049
Hashed bucket:3/30/2018 1:11 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff800998a3f8e
P4: ffff81014e4a6800
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\032918-27984-01.dmp
\\?\C:\WINDOWS\TEMP\WER-127343-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER938B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER98CB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER98DC.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_3bad8c197ada4d4d563f8ef22ceb6de0d46775_00000000_036e9929
Analysis symbol:
Rechecking for solution: 0
Report Id: 7616f0cf-43c1-489d-bce9-cfdc3f1b311a
Report Status: 4
Hashed bucket:
3/29/2018 7:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff8009d723f8e
P4: ffffd18a3dbe8800
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\032918-29656-01.dmp
\\?\C:\WINDOWS\TEMP\WER-309062-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4138.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4139.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4178.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_4dd97ff47f9f83c58c87378331d7553665c1f7_00000000_cab_19294415
Analysis symbol:
Rechecking for solution: 0
Report Id: 2da7a016-8367-42f2-abb3-ba2f7f9110df
Report Status: 2049
Hashed bucket:
3/29/2018 7:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: fffff8009d723f8e
P4: ffffd18a3dbe8800
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\032918-29656-01.dmp
\\?\C:\WINDOWS\TEMP\WER-309062-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4138.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4139.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4178.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_4dd97ff47f9f83c58c87378331d7553665c1f7_00000000_03794185
Analysis symbol:
Rechecking for solution: 0
Report Id: 2da7a016-8367-42f2-abb3-ba2f7f9110df
Report Status: 4
Hashed bucket: