Windows 10 freezes up and I have to reboot

BigBear said:

How do I do that?

Repair Install Windows 10 with an In-place Upgrade
If you do try this backup important files you have before and have copies of third party software in case of.
Seems strange why listed drivers are possibly not compatible with your system but are listed there, may want to try contacting HP or if there is a way of inputting a serial number instead of model. Maybe some differences in these models. All in all same thing is happening.

Then there must be some differences under that HP model because it is listed under your site, i do see it different in Device Manager for Intel Management Engine Interface which is not a chipset driver. Not sure on this, but would leave alone on these then. This message was on the Intel Management or Intel Chipset ? Try the first Driver Storage listed Intel Rapid Storage Technology Driver for your SATA AHCI Controller driver.

Can always select update driver after right clicking the device in Device manager and let it " Search automatically for updated driver software " to see if it finds one or it will tell you the best one is installed. This is a safe way.

I just tried it again and the same thing happened as with the others. I have already attempted to download everything on that HP driver page. And when I go into Device Manager and select to search automatically for the driver everything comes back saying that it is already up to date.

BigBear said:

I just tried it again and the same thing happened as with the others. I have already attempted to download everything on that HP driver page. And when I go into Device Manager and select to search automatically for the driver everything comes back saying that it is already up to date.

Only one that puzzles me is why SATA AHCI Controller is using only standard, maybe that is way it is suppose to be, otherwise leave well enough alone on the rest from what i saw already. Can always let them check automatically as described to lessen your worries for now

Try inplace upgrade first see if it helps. We can go from there.

Intent on keeping Windows 10, think later of a clean install, does better for some. Then some use a system image as a backup.

jds63 said:

Some of the voltages are a bit low at the top, but the all temps seem fine. Was this at idle only, doing nothing on PC ?

Well, I come and go a lot on the computer. I had not been on the computer very long when I screen printed that but I leave my computer on all the time. I just put it to sleep when I am away very long. I have been on the computer for more than hour now. Here is another screen print.

Need to go beyond this then and solve your existing issues.Which may have to do with Power Supply and i do say may i am not positive on this, but saw some low voltage from HWMonitor you posted.

What can I do about the power supply? Can I replace it?

I am wondering if I should return this computer.

jds63 said:

Try inplace upgrade first see if it helps. We can go from there.

Intent on keeping Windows 10, think later of a clean install, does better for some. Then some use a system image as a backup.

I do not understand what a system image is. How is it different than a restore disc, or a system backup?

BigBear said:

What can I do about the power supply? Can I replace it?

I am wondering if I should return this computer.

It says external which i never heard of until you, most power supplies are internal, so have to question HP on that if under warranty. To me 65w is very little unless i missed something there, but it is what i thought i saw.

Marked are low should be at the values of the number to it's left, if i am completely correct for HWMonitor.
Can try another program, as these software are never exact.

jds63 said:

Repair Install Windows 10 with an In-place Upgrade
If you do try this backup important files you have before and have copies of third party software in case of.
Seems strange why listed drivers are possibly not compatible with your system but are listed there, may want to try contacting HP or if there is a way of inputting a serial number instead of model. Maybe some differences in these models. All in all same thing is happening.

I don't understand it either. One of the reasons I came here before phoning HP is because I phoned them last year about the laptop I bought and the representative did not speak English hardly at all. I spent hours trying to understand the person. I asked for an English speaking person and they would not allow me to speak to someone who spoke my language. I had such a terrible time trying to communicate.

I am wondering though if no matter what I do that the power supply may be a continuous issue. If I could replace it and resolve the freezing then all would be great for me.