No option to refresh

gallicbear · 25 Dec 2015

Hi there. I want to refresh one of my PCs. Online info shows that particular option. Mine does not. Only 'Reset', or restore to an earlier build, or Advanced Startup. However, when I click on 'Reset' I have the option of keeping my personal files or removing everything. Is that option specific to Windows 10 instead of calling it 'Refresh'? Also, it's telling me that since I upgraded from another version, I couldn't go back to it. Is it because it would delete my windows.old folder? Thanks in advance for answering those questions.

Brink · 25 Dec 2015

Hello gallicbear, :)

The tutorial below can help show you how to "refresh" Windows 10. Both "reset" and "refresh" is done through the "reset" option. The difference is that when you select "Keep my files" at step 4 below, it will do a "refresh".

Refresh Windows 10

gallicbear · 25 Dec 2015

Thank you, Shawn. That answers my question.

Brink · 26 Dec 2015

You're most welcome. :)