Device is up to date, however from either the Start menu or Command prompt Windows freezes at manufacturer splash screen on restart, requiring hard shutdown,
This returns even after clean install of Windows 10
suggestions or recommendations
Have you tried starting in safe mode to investigate further?
https://www.tenforums.com/tutorials/2...dows-10-a.html
Troubleshooting suggestion :
Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
sfc /scannow
> press Enter.
It will take quite sometime.
When finished, it will give you one of the 3 reports...............(paraphrasing)
1. No integrity violation.
2. Found corrupt files and repair successful.
3. Found corrupt files but unable to repair.
If the report is #1, your solution lies elsewhere.
If the report is #2, check if your problems have been resolved.
If the report is #3, use this method................
In the same Command Prompt (Admin) windows, copy and paste this command...........
dism /online /cleanup-image /restorehealth
> press Enter.
Again it will take some time.
When finished, it will give you a report.
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