Laptop keeps freezing and no responce

My laptop keeps freezing and nothing responds. I start task manager and nothing is running it reports! I can't even power off except fordoing ctrl alt delete and restart it. It's becoming an everyday occurrence. I am thinking in going back to windows 7. I wish Microsoft would have used 7 as a model to make another OS. In my opinion 7 is the best OS that Windows has made since XP. Is there anything I can do before I do a full reinstall? I am going to ask a stupid question but was once told there's no such thing. Can I use an Acronis image of my old c drive on my old laptop? I think it's a definite no, but I won't know until I ask. Thank you in advance.

In stead of going back to Win 7, try running the Reset option.
Left click at Start button > left side, click Settings > click Update & Recovery > left side, click Recovery > right side, under Reset this PC, click Get Started.

See if that can fix your issue.

billy268 said:

In stead of going back to Win 7, try running the Reset option.
Left click at Start button > left side, click Settings > click Update & Recovery > left side, click Recovery > right side, under Reset this PC, click Get Started.

See if that can fix your issue.

Will this wipe everything off my computer?

hollyoaks777 said:

Will this wipe everything off my computer?

You can keep your files.

Just going to leave it. To much to do for it to happen again. If it happens again going back to 7 professional at least I can rely on that system. Thank you for your help.

hollyoaks777 said:

Just going to leave it. To much to do for it to happen again. If it happens again going back to 7 professional at least I can rely on that system. Thank you for your help.

OK. If the suggestion is a bit too drastic, perhaps try something that belongs to troubleshooting arsenal.
Run a system file check to look for corrupted files. It will try to do repair if any found.

Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
sfc /scannow

> press Enter.
It will take quite sometime.
When finished, it will give you one of the 3 reports...............(paraphrasing)
1. No integrity violation.
2. Found corrupt files and repair successful.
3. Found corrupt files but unable to repair.

If the report is #1, your solution lies elsewhere.
If the report is #2, check if your problems have been resolved.
If the report is #3, use this method................
In the same Command Prompt (Admin) window, copy and paste this command...........

dism /online /cleanup-image /restorehealth

>press Enter.
Again it will take some time.
When finished, it will give you a report.

hollyoaks777 said:

I was once told you should never flash Bios unless you really know what you are doing. But he also said there is no need at all to flash bios. Is this true? .

I can't answer question which I have no personal experience on.
Sorry.