Laptop hangs unexpectedly

List the anti virus software currently installed and any other prior software.
REPLY: Windows defender only from day1


1) Open administrative command prompt and type or copy and paste:
reply : attached cmd prompt results.txt

13) Increase the free space on the Windows drive to > 30 GB
Free Up Drive Space in Windows 10
reply: done

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
reply: attached

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
reply: attached
15) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
reply: attached
16) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health attached
b) Benchmark attached
c) Full error scan
attached

17) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
attached :

18) For any BSOD:

a) run the V2 log collector to collect new log files : attached RAMAN-(2020-04-15_17-04-04).zip

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive: NIL FOUND

ram93 said:

Noted. Shall ensure the same.
Shall ask for new charger.

The external charger provides a 19.5Vdc to an INTERNAL power supply that converts to +5 and +12V. It also provides energy to the INTERNAL battery charger.
The INTERNAL power supply and the INTERNAL battery charger are built on the laptop MoBo. If they fail you will have to change the MoBo. More likely the laptop will be un repaired.

1) For virtual memory:
a) check the box to Automatically manage paging file size for all drives
b) reboot to maintain settings

2) For Ccleaner uncheck:
a) Memory Dumps
b) Windows Log Files

3) Run Crystal Disk standard edition: (all drives)
CrystalDiskInfo – Crystal Dew World
Post images into the thread.

4) Make a new restore point:
Create System Restore Point in Windows 10

5) Read these links on Windows driver verifier: (learn how to use Windows Recovery Environment (RE) commands reset and bootmode to turn off the tool) (do not use the tool until it is communicated in the thread)

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983


6) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.

a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool

The testing is done not by time but by passes.
The more passes the better the testing conditions.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 4 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.


7) Run each of these malware scanners > post images of the results into the thread:
Free Virus Scan | Online Virus Scan from ESET | ESET
Remove Malware & Spyware with Anti-Malware Software | Superantispyware
https://www.malwarebytes.com/

Code:

SAntivirusIC

Code:

15-04-2020 06:23	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 154
P2: ffffbf8eb5b04000
P3: ffff968ab655be00
P4: 2
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\041520-10453-01.dmp
\\?\C:\WINDOWS\TEMP\WER-36562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAAE6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB06.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB07.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB37.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_154_1e24f472779d65f9933c6c8676f6dfeab4bac4_00000000_cab_d2f0b55e-3cd5-4bf0-9fa1-d45691055cf8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2ce5a275-b39e-444c-b90b-ea9210f87be4
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
15-04-2020 06:23	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 154
P2: ffffbf8eb5b04000
P3: ffff968ab655be00
P4: 2
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\041520-10453-01.dmp
\\?\C:\WINDOWS\TEMP\WER-36562-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAAE6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB06.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB07.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB37.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_154_1e24f472779d65f9933c6c8676f6dfeab4bac4_00000000_d2f0b55e-3cd5-4bf0-9fa1-d45691055cf8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2ce5a275-b39e-444c-b90b-ea9210f87be4
Report Status: 4
Hashed bucket: 
Cab Guid: 0
09-04-2020 08:27	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: ef
P2: ffff9b8ef2e03080
P3: 0
P4: 0
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\040920-9046-01.dmp
\\?\C:\WINDOWS\TEMP\WER-17546-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB798.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7C7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7F5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB835.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_1957618613d6943e18acbcfb19399d0f717146e_00000000_cab_0780e0dd-a7c9-46e5-a161-bba18a14170d

Analysis symbol: 
Rechecking for solution: 0
Report Id: e1cab972-9483-4077-acc8-8cbc5a60da4d
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
09-04-2020 08:27	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: ef
P2: ffff9b8ef2e03080
P3: 0
P4: 0
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\040920-9046-01.dmp
\\?\C:\WINDOWS\TEMP\WER-17546-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB798.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7C7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7F5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB835.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_1957618613d6943e18acbcfb19399d0f717146e_00000000_0780e0dd-a7c9-46e5-a161-bba18a14170d

Analysis symbol: 
Rechecking for solution: 0
Report Id: e1cab972-9483-4077-acc8-8cbc5a60da4d
Report Status: 4
Hashed bucket: 
Cab Guid: 0

When I create the bootable usb as per procedure in below link, I cannot see the bootable usb in the f12 boot option.
MemTest86+ - Test RAM

ram93 said:

When I create the bootable usb as per procedure in below link, I cannot see the bootable usb in the f12 boot option.
MemTest86+ - Test RAM

Did you format the USB drive as Fat32 as instructed on 8: ?

Yes, the software automatically format the usb as fat32.

Run through these steps/links to troubleshoot:


Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:
Boot from USB Drive on Windows 10 PC


If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.

How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows:
Enable or Disable Fast Boot in UEFI Firmware Settings for Windows


1. Try another USB stick
2. Try all USB ports (2.0 and 3.0)
3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
4. Turn off temporarily fast boot, secure boot, CSM if enabled

Hi,

When the drive is made there are only 4 files as seen in the screenshot.

I have a win10bootable usb. It shows up in the boot list. but mem86 usb dosen't show up.

See if you can test the RAM wth Memtest86 version 8.3 or newer: MemTest86 - Official Site of the x86 Memory Testing Tool


Run Memtest86 version 8.3 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

MemTest86 - Official Site of the x86 Memory Testing Tool

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

zbook1) For virtual memory:a) check the box to Automatically manage paging file size for all drivesb) reboot to maintain settings

REPLY: DONE2) For Ccleaner uncheck:a) Memory Dumpsb) Windows Log Files

REPLY: DONE


CRYSTAL DISK SCAN.
crystaldisk1.txt



4) Make a new restore point:Create System Restore Point in Windows 10
REPLY: DONE

5) Read these links on Windows driver verifier: (learn how to use Windows Recovery Environment (RE) commands reset and bootmode to turn off the tool) (do not use the tool until it is communicated in the thread)Enable and Disable Driver Verifier in Windows 10https://answers.microsoft.com/en-us/...3-c48669e4c9836)


Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic ToolThis may take hours so plan to run it overnight.
REPLY DONE: memtest.pdfMemTest86.log




7) Run each of these malware scanners > post images of the results into the thread:Free Virus Scan | Online Virus Scan from ESET | ESETRemove Malware & Spyware with Anti-Malware Software | scan log.txt Superantispywarehttps://www.malwarebytes.com/ SUPERAntiSpyware Scan Log - 04-16-2020 - 13-36-45.log
MALWAREBYTES malwarebytes.txt

REPLY: DONE