New
#1
Computer Freezing at Boot
Hey guys, I've been trying to fix this for a while, but I have had no luck. My sister for her birthday got a new laptop (Dell Latitude E6420 Intel i5 2540m at 2.6 ghz). I did the free Windows 10 upgrade for her, and when the computer is starting from a shut down, it goes to a black screen with the mouse, and the mouse is frozen. There is nothing I can do but hold down the power button to shut it down. When I reboot it like that it works fine. I was just wondering why I have to boot it twice for it to work properly.