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  1.    1 Week Ago #1

    Odd Disconnections


    For the past few months I have been having odd disconnections where there appears to be no pattern or cause to it.

    Some days I can go without getting a single disconnection while other days I can get them every minute for a while. Sometimes the computer will regain connection just afterwards while other times it can take 30 seconds to recover or I have to re-plug my powerline adapter.

    I have tried various diagnostics like changing the powerline adapter to another plug or another wall socket. I have tried changing cables from cat 6 to 5. I have swapped between my onboard nic connector and a dedicated nic card with the same result. I have even got an electrician out to swap out the wall socket's face plate.

    I am beginning to think that it is the motherboard at the route of all this and some aspect of it is on its way out.

    I am currently saving for a new computer (because of this issue) but I would like to resolve it. I do understand though that some problems can't be resolved and the only solution is new hardware.

    This is the second time I've had to write this post due to a disconnection.
      My System SpecsSystem Spec


  2. Joined : Oct 2015
    Posts : 1,252
    Windows 10 Pro X64
       1 Week Ago #2

    Hi,

    I have tried various diagnostics like changing the powerline adapter to another plug or another wall socket. I have tried changing cables from cat 6 to 5. I have swapped between my onboard nic connector and a dedicated nic card with the same result. I have even got an electrician out to swap out the wall socket's face plate.
    I doubt it's any of the above and not the MB either.
    Could you have your provider check your connection ?

    Cheers,
      My System SpecsSystem Spec

  3.    1 Week Ago #3

    Thing is that none of the other computers in the house have this problem. I check them while I'm disconnected.
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    Posts : 1,284
    win 10 Insider
       1 Week Ago #4

    Sounds like a tricky one.

    Long shot, but under Device Manager, check under Power Management that the "Allow the comp to turn off this device...." is unchecked.
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Posts : 1,252
    Windows 10 Pro X64
       1 Week Ago #5

    Hi,

    OK. That rules out the network provider.
    I suspect it's either a NIC driver problem or a network protocol problem. What's odd is that you have this problem on both onboard NIC and NIC card.
    So I suspect it's a configuration problem on both.

    Cheers,
      My System SpecsSystem Spec

  6.    1 Week Ago #6

    What aspects would be common to both of them?

    I've just updated the driver to the nic card going from version 9 to 10 (published this year) but it still disconnects.
      My System SpecsSystem Spec


  7. Joined : Oct 2014
    Posts : 1,284
    win 10 Insider
       1 Week Ago #7

    Did you check the power management? The default setting would probably be common to both. Only takes a second to check.
      My System SpecsSystem Spec


  8. Joined : Oct 2015
    Posts : 1,252
    Windows 10 Pro X64
       1 Week Ago #8

    Hi,

    Did you check the power management? The default setting would probably be common to both. Only takes a second to check.
    You beat me to that one....

    Cheers,
      My System SpecsSystem Spec

  9.    1 Week Ago #9

    Yes I've disabled the power management on the nic card.

    EDIT: I've just switched from 1gb full duplex to 100mb full duplex testing to see if it gets overloaded.
      My System SpecsSystem Spec


  10. Joined : Oct 2015
    Posts : 1,252
    Windows 10 Pro X64
       1 Week Ago #10

    Hi,

    Can you set it to half duplex ?
    Either 100Mb or 1Gb, doesn't matter.

    Cheers,
      My System SpecsSystem Spec


 
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